Sarah O. Email & Phone Number

London, GB

London Area, United Kingdom

Facilitates structured mentoring sessions to empower participants and enhance the benefits of our mentoring programmes, fostering professional growth and skill development within the community.Creates monthly highlight and impact reports for partners and sponsors, providing transparent insights into our achievements and areas for improvement, fostering.

London Area, United Kingdom

Worked with the Head of Climate Change to support the Mayor's net zero 2030 goal, leading to the identification of approximately £500 million in investments for climate action and effective acceptance of these initiatives by stakeholders.Showcased competent leadership in managing the GLA's investment plans, overseeing a varied portfolio of projects with a.

Conducted meetings with senior leadership and clients to identify key deliverables, project requirements, timelines, and costs, ensuring alignment with organisational goals and stakeholder expectations.Monitored portfolio and project performance to ensure successful project delivery within scope, budget, and schedule, enhancing project outcomes and.

London, England, United Kingdom

Headed the establishment of the PMO office for the project team and the organisation, ensuring streamlined project management processes and fostering efficient collaboration among stakeholders.Implemented the final stages of the project lifecycle by closely monitoring, controlling, and closing project phases, resulting in successful project completion and.

London, England, United Kingdom

In charge of developing financial estimates and setting milestones and timelines. Estimates cost to bring the product to market, develops financial plans to determine break-even points and ensure long-term solvency, and sets budgets as the company grows. Make high-quality investing decisions to advance the business and increase profits. Build trust.

London, United Kingdom

• Manages rent payments from tenants with rent arrears, reviews tenancy agreements, individual circumstances including assessing any risks and decides on the most appropriate courses of action.
• Liaises with tenants to understand why their rent is overdue and negotiates affordable arrears clearing plans.
• Attends complex court cases to present evidence and trains new employees.
• Introduces new ideas, including personalised text messages and social media, and improves processes to maximise income generation and reduce costs.
• Analyses data to monitor payments to ensure that all KPI targets are met, and monitors the efficiency of new initiatives. Liaises extensively with internal and external stakeholders.
• Manages a high volume of work, whilst keeping accurate records on the Work Tidy system. Projects

London Area, United Kingdom

Supervised the administration and management of comprehensive document and information control systems, ensuring efficient project documentation and information flow, thereby enhancing project management processes.Oversaw day-to-day operations of the facilities department project team, demonstrating strong leadership and coordination skills to facilitate.

London, England, United Kingdom

• Providing project expertise and leading on the delivery of capital works
• Maintenance and refurbishment projects for 180 properties with an approximate combined budget of £10M.
• Setting project objectives, drafting Project Briefs, Business Cases, PIDs and RIAD logs requirements.
• Gathering, creation and maintenance of the project plan and management
• Leading on the procurement process to source contractors / partners for capital works delivery including ICT projects
• Communications with such stakeholders. Assigning / organising various stakeholders to work on projects.

Lewisham

• Provided administrative and reception support within the Housing department, including managing Housing Officers diaries, and organising meetings with residents to resolve issues.
• Provided a high level of customer service whilst liaising with customers face to face and via telephone, answering queries, providing information on shared ownership developments and resolving complaints.
• Assisted the Neighbourhood Officers by attending quarterly estate inspections, chairing meetings, taking minutes and interviewing potential residents.
• Maintained accurate records on the in-house computer system, ensured invoices were paid, liaised with contractors, processed expenses and helped tenants to bid for properties.
• Wrote reports highlighting trends and analysing returns per lead for specific developments.Key Achievements
• Improved and standardised several internal processes, including the calculation of rent arrears, developing training guides, ensuring that tenants were provided with consistent information.

Lewisham

• Played a key role in ensuring that the highest standards of customer service were always delivered, including handling enquiries at the reception desk, over the telephone and in writing
• Accurately logged customer details on the in-house computer system, including information on complaints and enquiries
• Sent out information to the housing and income officers and managed a busy diary schedule for the team of housing officers

Queensway

• Worked on a four-month data cleansing project, providing employee absence management services for a wide range of companies/organisations. This included coordinating Occupational Health referrals for long-term absences.
• Updated the database to ensure correct absence levels, trigger points, and follow-up actions were in place.

South Africa

• Actively involved in a wide variety of community initiatives including the development of vegetable gardens and teaching at a local primary school
• Assisted with general PR work and helped to effectively market a disabled organisation Lief en Leed
• Delivered a compelling presentation to the Board of Directors of a Chinese organisation, Tzu Chi Foundation, and persuaded them to release extra funding for Lief en Leed
• Edited videos on development in Africa and produced a short documentary of time spent in South Africa.

London

• Generated and pitched innovative ideas for the programme, commissioned stories for reporters and wrote briefs for presenters
• Ensured accuracy and attention to detail when editing clips for news features and interacted directly with guests and previous callers to the programme

Victoria London

• Supervised three employees including recruitment, training, conducting appraisals and managing absence.
• Ensured the team delivered the highest possible levels of customer service, by developing a rapport with customers to understand their requirements and discussing the range of products which met their needs.
• Motivated the team to consistently achieve all sales targets, and promote the Vodafone brand.
• Merchandised the store, conducted stock takes and cashed up the EPOS system.Key Achievements,
• Regularly achieved the highest sales in the team, winning an expenses-paid holiday to Florida in 2005.
• Increased sales and reduced returned handsets by coaching the team to develop their sales technique.

Post Graduate Diploma, Broadcast Journalism

Chartered Institute Of Housing - Level 4, Housing And Human Environments

Bachelor Of Arts (Ba), Journalism