Sarah P. Email & Phone Number

Description:Responsible for delivering customer service excellence in customer centric environment playing key role in the academic enrollment & admissions process by performing all frontline customer facing activities for FESTI including incoming phone calls, emails and visitors; calendar and resource management; and small even planning. Acted as key representative and facilitator for admissions, training programs for students & clients & facility tour arrangements. Responsible for the enrolment process to ensure data integrity of student records; evaluation and communication of acceptable enrolment credentials; online approvals for training and process and record accurate financial transactions for tuition and course payments; and collects, records and maintains student records data; and produces reports on all enrolment processes. In possession of valid RAIC.🎖️Selected Achievements: 🔹Executed of the redesign of the graduation programs for the Firefighter Training program. Received many positive reviews from staff & students alike🔹Received positive feedback from customers & staff based on service satisfaction & customer care🔹Resolved complex student issues related to registration and academic records promptly and effectively🔹Recognized for fostering positive relationships and reliability within the organization

Toronto, Ontario

Description:Responsible for the administration of Deposit Accounts in accordance with Federal regulatory and Anti Money Laundering/Anti-Terrorist Funding multi check requirements. Processed an average of 30 applications per day while providing a high level of customer service to clients and Investment broker agents while acting as the key go-to expert across departments. 🎖️Selected Achievements: 🔹 Recipient of one of 4 ‘WIN-AS-A-TEAM’ awards for helping the company achieve sustainable productivity improvement by successfully creating & having implemented an Excel workbook that used VBA (Visual Basic) code to reduce processing times/redundant processes by over 50% 🔹 Recipient of many inter-office thank-you awards for going above and beyond at resolving issues and escalations pertaining to pending applications. 🔹 Led two team ‘Hackathon’ competitions to victory due to creativity, vision, and presentation abilities (Both oral & technical) 1. Come up with a new way to further increase efficiency. My vision was to create an internal FAQ that would eventually use AI to help people find commonly asked questions regarding the Term Deposit investment process for Broker and direct clients. 2. Show ways to “Beat the lockdown” my part of the presentation was a video that stressed difficulties some people may be facing during the lockdown and the importance of good mental health.

Toronto, Ontario, Canada

Description:Responsible for the development & delivery of business reporting needs for default recovery, deposit operations, accounts receivable & document scanning. This included forecasting, creating tools, refining reporting process & leveraging data to drive operations success. Responsible for various reporting metrics for Default Recovery and Deposit Operations, managing reporting inventory & serving as a main point of contact for the extended business units impacted by operations. Reviewed all reporting and make adjustments/recommendations accordingly.🎖️Selected Achievements: 🔹 Using “Content Controls” in MS Word, created a template for executive staff to use monthly which after selecting their name from a drop down, would auto populate their name & job title in all required placed & update the date in required places.🔹 Created a spreadsheet that included the names & emails of all recipients of specific reports, updated regularly. Using VBA code, this spreadsheet would then create an email auto populating the subject line & brief introduction to all listed persons to be sent.🔹 With technical knowledge, added content to Quarterly Department Town Hall Power Point presentations that made them more energized & fun. This included music, animations, videos & graphics.

Toronto, Canada Area

Description:Provide concurrent and accurate details on Investment Loans portfolios. Ensure that the loan to value ratio and other loan details are compliant with company regulations and if not, that the proper parties are notified to ensure all discrepancies are rectified in a timely manner. Detect any potential financial losses to the company and work towards preventative solutions.🎖️Selected Achievements: 🔹 Assisted team in the transition from the company’s old processing systems to new system.🔹 Created tutorials and user guides to assist staff in performing various tasks or to be updated on processing changes.🔹 Maintained a good team morale and built strong relationships by organizing various team events 🔹 Recipient of many ‘Thank-You’ inter office awards for going above and beyond for resolving complex issues.

Toronto, Canada Area

Description:Provide professional administrative support for management and senior technical staff including the development of reports, charts, graphics, and presentations. Attend meetings and prepare meeting minutes for management and their staff. Undertake a variety of administrative tasks as directed by the Director and Managers.🎖️Selected Achievements: 🔹 Successfully worked with the management team for the Drug Information and Research Centre to obtain ISO 9001:2008 certification 🔹 Aided in organizing and implementing the office move to its new head office 🔹 Created tutorials and user guides to assist staff in performing various tasks while 🔹 Discovered multiple ways to remove redundant processes to increase overall productivity

Toronto, Canada Area

Description:Central information hub for a medium size company. Answered incoming calls and directed to various departments and staff. Greeted visitors, share holders and board members and assisted them in arriving to their respective meeting room. Received, prepared and distributed incoming and outgoing mail, couriers, email and faxes to internal staff and our partners and share holders. Booked various staff meetings and ensured catering was provided as required. Provide administrative support to various departments with over abundance of clerical duties.🎖️Selected Achievements: 🔹 Becoming a reliable support to the various administrative staff during times of overabundance of work or strict deadlines🔹 Ensured the optimum comfort to all guests in the reception area and accommodated to special requests 🔹 Thrived within a busy environment, requiring the ability to multitask and maintain organized computer and hard copy files🔹 Process paperwork with a high degree of accuracy

Toronto, Canada Area

Description:Main point of contact for discrepancies account information. Tracked and monitored client account information to ensure it was accurate and up to date. Aided in the merging of client accounts during the TD/Canada Trust acquisition. Offered information support to TD and Canada Trust branch employee’s 🎖️Selected Achievements: 🔹 Becoming a reliable support to the staff during busy RSP season campaign🔹 Ensured quick response to all service requests and inquires 🔹 Thrived within a busy environment, requiring the ability to multitask and maintain up to date information on various banking systems🔹 Consistently displayed ability to learn new material and policies and forward on this information to fellow co-workers.

Theater Technical Program

Geopolitical Risk

Certificate Of Completion, Prioritization: Start Working Strategically

Certificate Of Completion, How To Build Confidence In Public Speaking

Certificate Of Completion, Microsoft Excel 2003 Advanced Course

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