Sarah Pegden Email & Phone Number

As an Application Manager at Kaplan, I oversee the development, maintenance, and performance of various applications that support the education and learning needs of students and staff worldwide. I have been in this role for just over two years, after working as a Service Desk Manager and a 2nd Line IT Support Engineer at the same organization for over four years.With more than 15 years of experience in the IT and Customer Service fields, I have developed a range of skills and competencies that enable me to deliver high-quality solutions and services to diverse stakeholders. I have a strong background in technical customer service, and team management, as well as excellent communication, creative writing, and event coordination skills. I am passionate about supporting digital experiences that enhance learning outcomes and user satisfaction. I am also a team player who thrives in a dynamic and ever-changing work environment.

Listed skills include Event Management, Management, Social Media, Team Management, and 20 others.