Fielded and screened incoming calls from hospitals, medical examiners, and nursing homes to assess cornea/eye donation eligibility, ensuring compliance with government and legal standards.Maintained detailed documentation of each case, adhering strictly to government, legal, and facility protocols.Informed and guided donor families through the donation process, obtaining necessary consents for tissue removal within critical timeframes.Collected essential medical and social histories from donor families, aligning with donation practice standards.Coordinated the donation process by collaborating with a multi-disciplinary team, ensuring effective communication across all levels including healthcare professionals, donor families, and external partners.Exercised autonomous decision-making, utilizing advanced problem-solving and critical thinking skills in high-pressure environments.Expertly navigated and resolved conflicts under tight deadlines among healthcare team members, donor families, lab technicians, medical examiners, and funeral homes.

Led 24/7 switchboard operations and emergency protocols at Harry S. Truman Memorial VA Hospital, overseeing call routing, paging, and emergency response.Played a key role as a liaison between patients, telephone operators, and hospital staff, ensuring efficient communication and adherence to VA contract standards.Maintained strong relationships with Service Line Representatives and Patient Representatives to streamline call and procedural routing.Developed and implemented comprehensive employee policies, operational procedures, and emergency protocols for the facility.Regularly communicated critical updates and insights to VA leadership, influencing policy changes and optimizing operational efficiency.Identified and reported on call routing trends, contributing to enhanced service quality for Veterans.Managed the complete lifecycle of telephone operations, including problem-solving, critical thinking, and maintaining the daily call schedule.Responsible for recruiting, training, and managing the switchboard team, alongside overseeing staff transitions.Conducted technical troubleshooting and maintenance for communication equipment, ensuring seamless operational continuity.

Delivered comprehensive care to patients with traumatic brain injuries (TBI) and spinal cord injuries, including medication administration, conducting physical assessments, and maintaining protocol-based documentation.Ensured seamless continuity of care in collaboration with the healthcare team, maintaining timely and accurate patient record charting in accordance with facility standards.Delegated tasks to LPNs and Nursing Assistants, fostering a collaborative environment and utilizing strong written and oral communication skills for effective team coordination.Played a pivotal role in patient and family communications, providing clear guidance on discharge planning, post-care instructions, and educational information.Developed and honed management skills, adopting a total team approach to ensure high standards of patient care and team performance.

Served as the night charge nurse for a 31-bed nursing care center, overseeing the comprehensive care of residents.Administered medication, conducted physical assessments, and maintained accurate medical documentation in line with established protocols.Ensured the continuity of care in collaboration with the healthcare team, managing timely and precise charting of resident records as per facility guidelines.Delegated tasks effectively to LPNs and Nursing Assistants, utilizing both written and oral communication to foster a collaborative working environment.Employed critical thinking and problem-solving skills in partnership with the care team to enhance patient outcomes.Developed and honed management abilities, adopting a team-oriented approach to ensure high standards of care and team performance.

Specialized in providing comprehensive patient care to individuals with cardiac, medicine, and step-down diagnoses, encompassing medication administration, detailed physical assessments, and adherence to medical protocols.Ensured consistent continuity of care in collaboration with the entire healthcare team, contributing to a cohesive patient treatment plan.Actively delegated tasks to LPNs and Nursing Assistants, fostering a supportive environment that encouraged their personal and professional growth through the application of critical thinking and problem-solving skills.Maintained effective communication with patients and their families, guiding them through discharge processes, providing clear post-care instructions, and delivering essential health education.