· Assisted with the upgrade of the Adventures by Disney Seaware booking system during the Modernization Project by facilitating system demonstrations to various business leaders, coordinating User Acceptance Testing by creating test scripts and reviewing business results, and transitioning the business into a more efficient product build· Coordinate the system preparation for the sale of the newest ship, the Disney Adventure, which includes but is not limited to ship build and business rule updates unique to this ship· Design, build, and manage business rules within applications for Disney Cruise Line, Adventures by Disney, and National Geographic Expeditions leading to enhanced system performance and increased productivity.· Liaison between Business Operations, Technology and Third Party Vendors for triaging system issues and communicating enhancements for the business units that will have a significant impact on their planning and business making decisions · Successfully communicate issue resolution to partners, resulting in reduction in downtime and improved collaboration across teams, ultimately enhancing operational efficiency.· Provide technical support for Seaware, Peak15, Quickbase booking systems and interface issues. · Contribute to improved reliability and performance for Disney Cruise Line, Adventures by Disney, and National Geographic Expedition operations.· Support business teams by delivering subject matter expertise on DCL, AbD and NGE systems, resulting in streamlined processes and increased user satisfaction for both Shoreside and Shipboard Operations.· Support key initiatives by coordinating testing, training, and implementation, resulting in seamless integration of new technology and enhanced operational performance.

· Trusted destination expert on product, pricing, and availability for Adventures by Disney using sales and services techniques to produce and increase revenue· Developing and building one-on-one relationships with Guests and Travel Agents throughout planning their adventure providing inbound and outbound personalized communication· Serve as primary contact for Guests supporting the pre-arrival experience impacting Guest satisfaction and intent to return as Adventure Insiders with luxury concierge service

· Part of niche team that works exclusively on Digital Photography needs of all Disney Domestic Operations as part of the only recovery tech team in Travel Operations and partner with external Theme Park partners, solving for Yes· Able to communicate with Guests through phone, website chat, ZenDesk email, and in-app messaging handling complex situations· Utilize Guest Service skills in working with Guests concerning website experience through troubleshooting and procedural means by using strong computer and Guest Service knowledge to the completion of a revenue-generating website interaction· Utilize conflict resolution skills, organization skills, and strong verbal and communicate effectively to resolve a wide-range of Guest situations by following through on commitments, partnering with other business units, prioritizing multiple projects, while maintaining flexibility· Received recognition from Guests, peers, and leaders, and selected to assist in the training of new team members· Created new training material and facilitating calibrations to develop further understanding of products and services, increasing efficiency

· Ensured Guest safety at all times by maintaining appropriate pool specifications such as pH balance & chlorine levels· Coached and trained lifeguards to know areas of zone protection and validation, pool concierge, and children’s activities· Reinvented and lead Children’s & Adult Poolside Activities, facilitating daily children’s and adult poolside activities

· Editor of StandWithUs Asia Facebook page - scheduled posts, researched key information, and created video scripts for social media department· Worked closely with the Civil Affairs Executive, Asia Director, & Director of Social Media· Created and published Google AdWords campaign· Researched for Google Ad Grants and filed application· Enrolled in YouTube Nonprofit Program

Lifeguard responsibilities include ensuring the well-being of our Guests, keeping pool areas clean, answering Guest questions, enforcing policies, rules and regulations of Recreation locations. Other Responsibilities include:-Recognize and respond effectively in emergency situations-Enforce policies, rules and regulations of the Recreation locations-Participate in regular in-service training-Dispatch Guests at various Slide Locations-Clearing pool deck of used towels, lifejackets, and trash-Switching out used and clean towel bins-Meeting and Greeting Pool Guests-Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas-Ensure the safety of Guests, may be a first responder to emergency situations-Maintain overall upkeep of all cabanas

Participating in the Disney College Program at Disneyland Resort in Anaheim, California. Working in front-line roles in Disney Theme Parks and Resorts, gaining real world experience and exposure to the operations of a Fortune 500 company. Taking part in college-level coursework, and living in company-sponsored housing with people from all over the country, as well as the world. Participation in the program I was chosen from a group of over 30,000 applications where only 1% of those are selected for the program in California.

Worked as a Typhoon Lagoon Slide Operator with responsibilities for maintaining safety of all Guests at the water park. Responsible for providing courtesy, good show, and efficiency of operations to all Guests which are the four keys for success for Walt Disney World Cast Members.

Worked with children in grades Kindergarten through Fifth Grade. Responsible for ensuring safety of children while on buses to and from after school and at the JCC facility. Responsible for providing an educational experience for the children by leading activities such as art, cooking, and recreation as well as supervising homework.

Worked with children aged five to twelve, providing a safe and fun summer camp experience and environment. Responsible for chaperoning field trips to local amusement parks and local activities. Responsible for leading children in art, cooking, and physical activities and helping to develop activities for camp color wars. Was responsible for sole supervision of special needs children, specifically Autism. Helped to ensure the child was included in all activities and had an enriching summer camp experience.

-Served as Alpha Epsilon Phi’s Vice President of Philanthropy responsible for planning events to raise funds for the sorority’s designated charities, The Elizabeth Glaser Pediatric Aids Foundation and Sharsheret, breast cancer support charity.-Responsible for chairing two large events: Bowlanthropy and Major League Phi. Both events required the coordination of many volunteers and committees, had over 500 attendees, and raised thousands of dollars for the two charities.-Responsible for sorority members to be informed of other University Greek Affiliated philanthropies and chaired as the person representing the sorority organization at each event.