To provide a P.A. support to the M.D. and administrative support to the Senior Management Team, ensuring the smooth running of the SMT function.

• Updating and maintaining project plans for Team.• Managed the timely and accurate processing and production of all correspondence including the necessary documentation for meetings to consistently high standards using Microsoft Office• Effectively managed electronic diaries and e-mail accounts for the team• Organised and coordinated all internal and external conferences and meetings to include flights, travel, accommodation, venues, refreshments and equipment ensuring attendees were fully aware of their itinerary.• Accurately maintaining and updating holiday absence and sickness records.• Ensures project documents are complete, current, and stored appropriate.

• Create and execute project work plans and revise as appropriate to meet changing needs and requirements.• Identifies resources needed and assign individual responsibilities.• Manages day-to-day operational aspects of a project and scope.• Reviews deliverables prepared by team before passing to client.• Prepares for engagement reviews and quality assurance procedures.• Ensures project documents are complete, current, and stored appropriately.• Tracks and reports team hours and expenses on a weekly basis.• Manages project budget.• Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.• Follows up with clients, when necessary, regarding unpaid invoices.• Analyzes project profitability, revenue, margins, bill rates and utilization• Managing and co-ordinating all aspects of designated engagement projects• Being a member of other project teams and participating in the work of other Units• Identifying and developing new prospects and projects• Contributing to team and organisational work

• Being responsible for the on boarding of new employees by following processes for writing contracts, references, obtaining security clearance and managing correspondence accordingly.• Data entry within SAP for changes to employees • Managing the leaving process of employees, for example setting up and carrying out exit interviews to gain feedback and collect equipment for the organisation.• Coordinating and presenting inductions for both field and office based employees.• Providing guidance on HR policies and procedures.• Raising change in contracts, mortgage requests, salary letters and other paperwork for employees. • Taking notes and accessing thought process for disciplinary.

• To co-ordinate and implement a training co-ordination for the CRM rollout. • Updating and maintaining project plan for Team.• Managed the timely and accurate processing and production of all correspondence including the necessary documentation for meetings and reports to consistently high standards using Microsoft Office• Effectively managed electronic diaries and e-mail accounts for the team, using Lotus Notes to maximise their availability by undertaking and resolving day-to-day issues and advising as necessary• Organised and coordinated all internal and external conferences and meetings to include flights, travel, accommodation, venues, refreshments and equipment ensuring attendees were fully aware of their itinerary.• Accurately maintaining and updating holiday absence and sickness records.• Investigated discrepancies, prior to processing and reconciling all departmental financial transactions including Purchase Card, EBTA, Purchase Orders and Personal Expense accounts for approval and payment• Coordinated and controlled the purchase of all departmental stationary and supplies ensuring that all equipment printers, copiers etc were maintained and serviced on a regular basis.

• Manage a range of marketing, promotional and PR activities aimed at raising the awareness of the North Hampshire area. • Managed the timely and accurate processing and production of all correspondence including the necessary documentation for meetings and reports to consistently high standards. • Dealing with Tourism queries and enquires via mail, telephone and direct contact. • Responsible for developing then maintaining good relations with hotels, attractions and bed and breakfast operations in North Hampshire. • Design, development, implementation and maintenance of the North Hampshire section of the ‘VISIT’ website http:/www.visit-northhampshire.org.uk. And the bi-annual newsletter. • Dealing with monthly billing and assisting with the expenses for the department. I provide secretarial, clerical and administrative support for the North Hampshire Tourism office

Business Continuity & Systems Security Co-ordinator • Create, manage and maintain Business Continuity Plans• Maintaining an up to date log and register, liaising with internal and external customers. • Monitoring computer viruses and unauthorised access to The AA’s computer systems. • Co-ordinating security reviews on systems with third party suppliers. • Assisting with the compilation of polices and standards for the whole of The AA.Social Secretary• I was involved in running all aspects of the Automobile Associations Sport and Leisure Club. • Responsibilities included deputising for the manager of the club as and when necessary. • Managing the clubs finances, • Effectively managed electronic diaries and resolving day-to-day issues and advising as necessary• Creating and maintaining the member’s database, • Organised and coordinated all internal and external conferences and meetings and Social Outings and events to include flights, travel, accommodation, venues, refreshments and equipment ensuring attendees were fully aware of their itinerary.• Designing and printing the monthly newsletter and internal and external customer liaison. • The role also required me to be proactive, producing ideas on how to sell and promote the club and its services to members.IT Administrator• Supported three highly technical IT departments within the Automobile Association. • Provided administration support for four managers and staff on behalf of the Group IT department. • Responsible for resource scheduling; minute taking; filing; arranging all travel, hotels, flights and hire cars; producing monthly statistical information and presentations for management.