Customer Success Representative And Project Manager
Current-Manage and oversee 30+ projects simultaneously, ensuring timely delivery and successful implementation of software solutions, including permitting and licensing, CRM, and Code Enforcement modules.-Configure and implement software products, provide comprehensive training for customer staff, and offer ongoing support post-go-live for modifications and inquiries.-Conduct annual account reviews to assess customer satisfaction, identify improvement opportunities, and facilitate software integration with existing systems.-Build strong customer relationships and gather feedback to enhance the overall product experience and inform future improvements.