• Promoted within 7 months due to organizational impact, strong performance, and quality of work• Supervised and trained HR department interns in company policies, department protocols, and job responsibilities• Singularly driving in-person verification of Form I-9 documentation for over 180 employees (whose I-9s were completed virtually) in compliance with federal USCIS and DHS guidelines by implementing protocols, creating instruction sheets, training team members, coordinating all relevant communication, and utilizing Google Sheets• Managing voluntary and involuntary termination processes, including exit packets, email/drive delegation, DocuSign envelopes, timely severance payments, off-payroll processing, coordination with IT for equipment return, etc.• Facilitating new hire onboarding and compliance efforts, including I-9 completion and storage, E-Verify processing, UKG Pro system entry, updating new hire materials, and orientation attendance in coordination with various stakeholders• Managed full-cycle employee anniversary program, including report generation, employee/manager notification, gift coordination, and company-wide announcements• Facilitating compliance with UTM (timekeeping) policies by processing manual timesheets and applicable payments, and sending weekly emails and follow ups to employees, managers, and HRIS administrators• Proactively identifying and implementing continuous process improvements to maximize efficiency and optimize departmental resources• Assisting EVP, People & Culture, with calendar management and expense submission through Concur• Maintaining confidentiality of all employee data and company policies and procedures

• Supporting the Internship Director over multiple semesters in screening/processing resumes for 1,500+ applicants to fill 50-65 intern positions, coordinating interviews with 50+ hiring managers, and sending offer letters to selected candidates• Partnering with multiple departments in projects related to improving the new hire onboarding experience, tracking COVID-19 vaccination information and processing unemployment claims• Revamped tuition reimbursement program based on employee and stakeholder feedback while administering the current process by initiating invoices to Accounts Payable• Audited and updated UKG Pro records while consistently responding to employee inquiries related to topics such as job titles, termination information, address changes, tax adjustments, vacation time, name changes, and salary questions• Ad hoc HR administration, employee relations, benefits, HRIS and policy projects and initiatives

• Managed unemployment claims and appeals, ensuring compliance with state and federal laws• Constructed company/industry glossary by gathering 300+ terms and defining them as a new hire resource• Assembling exit packets that include personnel, labor, unemployment and benefits disclosure forms

• Prepared and delivered online orders for 175+ daily customers through effective organization, efficiency, and customer service• Trained new hires to ensure company’s best practices were being maintained• Regularly assisted other departments in stocking, conditioning and customer service

• Motivated and guided multilingual and international students in becoming better writers of academic English by evaluating writers’ comprehension while negotiating difficult grammatical concepts in one-hour virtual or in-person consultations• Created and delivered in-class workshops relating to sentence structure errors and article usage, resulting in a 30% increase in the center’s utilization• Adapted to new face-to-face synchronous consultation format to continue assisting multilingual and international students during COVID-19 pandemic

• JRN 101 - Introduction to Journalism• Led virtual 20- to 60-minute weekly discussions with first- through third-year students and served as course resource• Graded assignments while spotlighting areas of improvement related to grammar, spelling, AP style, assignment requirements and journalistic principles• Provided feedback and assistance through assignment comments, personalized emails, virtual one-on-ones and progress checks

• ENG 219 - Introduction to Linguistics• Provided in-class assistance to enhance student learning and comprehension of materials• Conducted extracurricular study sessions in preparation for exams and reinforcement of course topics• Assisted professor in student assessment, grading assignments and moderating class discussion

• Processed books and other media in precise order while providing quality customer service to patrons