Sarah Pond Email & Phone Number

Kissimmee, Florida, Us

Clermont, Florida, Us

· Managed pre-planning as well as day of operations/logistics for the annual Champions Gala and Special Olympics Golf Invitational at Walt Disney World that together generated over 1.5 million dollars in revenue· Designed mood boards and event concepts based on executive leadership and board desires as well as industry trends· Collaborated with volunteer director on creating role and responsibilities for over 50 volunteers that included event preparation as well as day of event assistance · Built and maintained strong vendor relationships that started during the event planning process through event execution and load out· Worked along side chief officers and AV vendors to create show flow· Supervised and directed vendors, staff and volunteers with equipment set up, assembly and tear down· Created packing supply lists, plan and organization of supplies needed to support multi day events

Honolulu, Hawaii, Us

· Created and developed custom proposals for events across the state of Florida· In depth destination knowledge · Built and maintained lasting relationship with industry vendors and suppliers· Responsible for contracting program related items such as transportation, entertainment, décor and equipment· Generated contracts and letters of intent· Attended industry events including Visit Orlando annual luncheon· Provided open communication during the event planning process to account executives, clients and vendors· Researched and develops vendor product library· Multi-tasked and prioritized in a high paced environment

· Responsible for coordinating and executing all city-wide events· Managed the scheduling of city facilities for private rentals, in-house meetings, and site visits· Scheduled street closures, police presence and EMT support to ensure event safety· Coordinated job duties of park staff for event set-up and tear down · Created lasting relationships with local vendors and small business leaders within the community· Managed the creation of event marketing materials such as event fliers and advertisements · Liaison between department directors, city manager and residents to generate event and alcohol permits· Developed safe weekly events for the community during COVID-19· Planned and designed city’s ongoing monthly farmer’s market

Bethesda, Maryland, Us

· Managed day of executions of meeting and convention activity within 462,000 sq ft of event space · Attended in-house meetings, tie-down meetings, welcome receptions, and planning visits · Worked as main liaison between meeting planner and hotel operations · Ensured room set, lighting, AV equipment, internet, HVAC, and catering were set and met client expectations· Updated group resumes, Schedule of Events and Banquet Event Orders as group needs changed · Utilized personal judgement and expertise to enhance the client and guest experience· Anticipated event changes and suggested positive alternative solutions to meeting planner

Lake Buena Vista, Florida, Us

· Approved all park event requests and contractual agreements with annual revenue of 83 million dollars · Received and responded to all event inquiries within 24 business hours · Ran weekly conference meetings with executive directors as well as sales and services partners · Developed the event logistics for up to 500 events on a monthly basis · Created and modified venue pricing of all theme park event venues · Utilized problem solving skills to assist the sales team create events based on client budget, timeline and desires · Acted as a liaison between theme park leadership and sales/services to generate event approvals · Assigned space blocks on theme park event venues

Lake Buena Vista, Florida, Us

· Communicated daily with sales, services, catering, conventions, facilities, culinary and park partners about logistics to ensure event success while maintaining strong and positive relationships· Executed events ranging from 10 Guests to 12,000 Guests · Created workload and scheduling Cast Members at various venues across property in compliance with company standards· Reviewed Banquet Event Orders daily with attention to detail to ensure a smooth event flow· Ran daily Banquet Event Order meetings with catering, facilities and culinary partners· Created and distributed documents used by partners for predicting operational impacts, scheduling and event readiness· Proven ability to prioritize, multitask and be flexible about accomplishing daily duties when event needs change· Orchestrated inclement weather plans for all theme park events· Created files to be used by conventions and catering leaders for post-convention reports· Ordered plant walls, heaters and fans for events to ensure positive Guest experiences· Developed CADDS in compliance with safety regulations· Trained and coached new coordinators that joined the Event Operations team by providing positive feedback and critiques

Lake Buena Vista, Florida, Us

· Coordinated the execution of various events ranging from weddings to corporate meetings across Walt Disney World Property· Built and maintained outstanding relationships with park partners while effectively communicating details about daily events· Worked in a fast passed environment while running multiple events at once· Acted as the main event point of contact · Responsible for timeliness, venue show readiness, execution and overall success of events· Lead Cast Members to service multiple events at multiple venues simultaneously· Prioritized and creatively resolved event issues utilizing resources that were available · Collaborated daily with multiple partners including Catering, Custodial, Attractions, Food and Beverage to ensure positive Guest experiences

Lake Buena Vista, Florida, Us

· Lead Guests efficiently to and from special events· Ensured that bus arrivals and departures are running both safely and efficiently· Secured event space within the park before the event began· Being courteous to park Guests while events are occurring· RVP and bar cashier trained

Lake Buena Vista, Florida, Us

· Displayed park knowledge to Guests needing assistance at the Transportation and Ticket Center· Worked with Ticket Vending Machines· Personified the Four Keys as well as using them as a decision making tool· Assisted Guests to the shortest available ticket line to exemplify the efficiency key· Provided audience control during parade time to ensure the safety of Guests and fellow Cast Members· Remained courteous while interacting with each and every Guest

Lake Buena Vista, Florida, Us

· Delivered excellent Guest service ranging from the purchase of tickets to planning Guests vacations· Exemplified selling relationship magic when finding the best fit ticket for Guests· Demonstrated excellent Guest service recovery skills when a guest purchased or received incorrect tickets· Maintained consistent sales performance by reaching monthly and quarterly sales goals· Held accountable for large amounts of money· Worked with will call and group reservations· Utilized numerous computer ticketing programs including WINCAS, DISCO, and ATS

Orlando, Florida, Us

· Worked a variety of special events such as Halloween Horror Nights, Rock the Universe, Macy’s Christmas Parade, Mardi Gras and private events· Created and maintained barricade perimeters during events· Assisted in bus arrivals and departures· Provided audience control during parades to ensure guest safety· Ensured both guest and client satisfaction during events

Bethesda, Maryland, Us

· Delivered excellent customer service while selling tickets to guests· Fulfilled Will Call and Group Sales Reservations· Held accountable for large amounts of money

· Communicated daily with clients, venues and other vendors through telephone calls, emails and meetings· Created/edited client proposals and contracts while meeting deadlines· Increased companies social media following by creating and maintaining Facebook and Twitter accounts in a professional manner· Revamped the company’s website by updating pictures and company information· Attended local wedding and special events industry meetings

St Louis, Missouri, Us

· Provided excellent customer service to every guest· Lead birthday parties ranging from 6-75 children ages 2-18· Taught new members how to plan and lead both birthday parties and Girl Scout parties· Proficient with POS systems

· Created a cheerleading program for children 3-10 years old· Taught the basics of cheerleading· Ensured children safety when learning new techniques · Planned end of the year a performance for over 30 people

Bachelors, Bs Sports/Entertainment/Event Management

High School Diploma