At KayePutnam.com, we work with ambitious entrepreneurs to build brands that connect on a deep, psychological level with their ideal clients. Branding is more than just pretty design. We use brand archetypes to structure a brand's content, voice, values, stories and personality. Then we apply design. Our clients get a comprehensive brand package that is true to their beliefs and attracts their ideal clients.

• Consulted with retailers to overcome today’s modern day challenges surrounding omnichannel and digital initiatives.• Advised merchandising, supply chain, marketing, and eCommerce executives to build strategic processes around increasing efficiencies within trading partner relationships to meet expectations of today’s consumers.

• Managed a geographical territory of prospects and current customers• Cold called new prospects, set introductory meetings, and determined where these prospects can decrease costs while also improving technology• Telephone prospects to identify appropriate contacts, qualify, and drive leads through the sales pipeline• Developed mutually beneficial relationships with existing clients through customer care reviews, assessing current and future needs, and always responding promptly and accurately• Presented solutions to potential customers including price, credit terms, sales contracts, and specifications of technology to be purchased

• Schedule and coordinate every aspect of both internal and external events• Perform day to day managerial duties such as scheduling, interviewing, and writing annual performance reviews• On-site liaison for customers and vendors on day of event• Work directly with other departments of resort including hotel, security, bar, IT, transportation, and restaurant• Manage a large variety of events including business meetings, corporate retreats, weddings, employee appreciation events, banquets, birthday parties, and sales meetings• Provide quotes to businesses on proposed events• Troubleshoot any problems that may arise during events• Exceed expectations of customers by always going above and beyond in service, prompt responses, and expert advice• Build relationships with local businesses and state and federal government agencies• Prepare department budgets and reports• Project future profits and expenses to create proposed budgets• Create marquee displays in conjunction with marketing promotions and advertisements

• Responsible for ensuring every client receives fast, friendly service• Trained new employees on operational procedures, customer service expectations, and referral success• Coached tellers for referrals through weekly observations• Accountable for managerial duties in bank manager’s absence• Ran day to day operational activities of the teller line• Ensured compliance with outside regulations and corporate Standard Operations Procedures• Directly supervised six employees• Led skill builders, check-ins, and branch huddles

• Supported bank office sales through product and service knowledge• Solicited and opened new accounts• Established and maintained long term, mutually beneficial relationships with customers• Trained staff on operational issues, policies, and procedures

• Resolved problems/answer questions regarding customers’ accounts• Promoted sales of financial accounts• Provided information on bank promotions• Provided efficient, quality and accurate service to customers