Sarah P. Walker Msha, Cdvs Email & Phone Number

Maryland, United States

 Plan, develop, and manage Volunteer Services so that the organization derives full benefit from important resources available to it through a consistently well-managed corps of volunteers. Ensure that each volunteer is oriented to organization and volunteer program. Regularly review the effectiveness of services performed by volunteers to promote safety and risk management, as well as coach and counsel for continuous improvement. Align department goals with health system and Trinity Health strategic initiatives. Organize appropriate recognition, retention, and motivation programs for volunteers. Monitor and improve processes for recruiting, onboarding, orienting, training, and coordinating volunteers. Maintain a record-keeping system (Volgistics) which facilitates access to current statistics and information on all volunteers used to generate monthly and annual reports. Provide appropriate training and coordination of schedules for multiple Montgomery County Public and private high schools’ internship programs to guarantee students meet regulatory requirements and are supportive of hospital programs. In partnership with content experts, provides training for all volunteer services programs performed at bedside (Ex. No One Dies Alone, Veterans Visiting Veterans, etc.). Develop budget, adhere to approved budget, justify/document budget variances. Establish and maintain good relationships with professional peers and participate in relevant continuing education programs to enhance professional growth, maintaining membership and attending meetings of appropriate organizations locally, statewide and nationally. Foster relationships with external organizations that place their participants at the hospital for training and development (such as Work Opportunities Unlimited, Urban Alliance, Target Community & Educational Services Inc., MCPS, Community Options Inc., etc.).

Germantown, Md

 Coordinate volunteers for my floor and work with them to execute stimulating activities for residents. Document progress notes quarterly and complete MDS reports for interdisciplinary team. Contribute to the planning and execution of large events for residents, family members and friends of the community, including driving a 14-passenger bus for outings. Create program announcements and post throughout Wilson Health Center. Attend and contribute to daily department meetings.

Potomac, Maryland

 Increased program profit by more than 400% within the first 6 weeks as Coordinator through resident enrollment, more efficient vendor/volunteer scheduling and adjusting staff scheduling. Coordinate life enriching programs for residents with increased needs for person-centered activities, including creating monthly calendars, managing a small staff and contributing to management team’s efforts to provide excellent customer service.  Contribute to the planning and execution of large events for residents, family members and friends of the community. Create promotional flyers, programming announcements and videos to market Potomac Club to prospective and current residents. Drive a 14 passenger bus for outings, doctors’ appointments and other trips as assigned. Attend and contribute to daily department head meetings, reporting directly to the community’s Executive Director.

 Responsible for leading the Activities Department, developing the skills of my team members, managing event logistics and operations by ensuring that activities and events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Ensure exceptional customer service by integrating current trends in event management and event design to satisfy the needs of the customers, managed activity groups, and assigned meeting places. Coordinate and communicate event details both verbally and in writing to the customers and property operations.  Resourcefulness demonstrated through Mrs. Walker’s strategies for robust community involvement increasing the volunteers from 15 to 170 in two years from many sources with individuals whose ages span seven decades. Created monthly newsletters, handouts, and notices for the community with professional quality photography and journalism. Support and coordinate with the Sales and Marketing team by assisting during special events in the community and giving tours of the facility to prospective customers. Act as a liaison between staff and customers throughout the programming process.  Provide accounts payable accurate reflections of department budget and spending. Partner in the delivery and participation in Sunrise University Training and in-services. Daily review of timekeeping practices and payroll to adjust as census changes. Maintain a working knowledge of state regulations to ensure compliance. Conduct timely performance appraisals, conducting and implementing corrective action plans.

 Adhere to a philosophy that supported the dignity, independence and individuality of each participant. Completed a variety of duties to ensure flawless execution of the program. Strategically organized presentations, group discussions, outings and physical activities.  Responsible for day-to-day management of program, kitchen staff, and volunteers: maintained and distributed a weekly list of staff duties, supervised program specialists, coordinated work schedules, worked with care agencies, and facilitated weekly supervisory meetings with program staff. Implemented and successfully operated a volunteer program, including outreach efforts, orientation, execution and evaluation and attracted 30 volunteers to the center. Liaise with other departments for service planning and assessment of participants.  Maintain a program budget, purchased program supplies, adhered to budgetary guidelines, and ensured timely submission of invoices for vendors, entertainers, or contract staff. Develop and monitor employee performance, including an annual evaluation. Mentor three interns, working with educational institutions to complete appropriate documentation and meet internship goals/objectives. Oversee planning and implementation of activity program for the Wellness & Arts Center and ensure that the program meets the standards of the D.C. Office on Aging, Medicaid, Veteran’s Affairs, Department of Disability Services, and/or other regulatory, grant, or contract requirements. Create and distribute a monthly calendar of events for easy reference.  Make arrangements for entertainers, schools, and guest speakers to attend special events.

Rockville, Maryland, United States

 Promote a positive environment that keeps with the mission and objectives of JCA. Design and execute programs to educate and address the leisure needs of seniors.  Research, develop and implement volunteer program including onboarding, training and supervision of volunteers and employees working with volunteers. Use telephone, dispatching and computer equipment to perform office duties. Provide supplies and instructions for staff and volunteers to assist with all activities. Keep a responsible level of flexibility to allow the Misler Center to run effectively and smoothly. Write program and activity highlights for updates mailed to participants, families & community members. Document individual participation in activities using CADCare software. Write and update participant biographies for many uses. Serve meals that adhere to the Montgomery County Nutrition Program. Photograph special events and participant activities for internal use and for publications, including the annual report, marketing posters and mass-distributed brochures.

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Science (Bsc), Leisure Studies

Activities and Societies: Student athletic trainer, intramural women's soccer Graduate with Baccalaureate Social Science, Honors Leisure.

1St Year, Human Kinetics