Sarah Quick Email & Phone Number

Boston, MA, US

Purchase, NY, US

Purchase, NY, US

Teladoc Health is a multinational telemedicine and virtual healthcare company with services including expert medical services, mental health services, telehealth, and primary care.

Bad Homburg, Frankfurt, DE

- Defined detailed business and technical requirements for a transportation services application in Salesforce Health Cloud to be used by dialysis clinic office staff- Managed and prioritized the backlog of User Stories in JIRA and Aha using Agile methodology - Collaborated with engineering and UX teams to validate development progress and test new.

Boston, Massachusetts, US

• Supported the strategy and operations for athenahealth’s partnership program with 200+ digital health companies on the athenahealth Marketplace
• Led a cross-functional initiative to create a Salesforce Community Experience for 2,000+ internal and external Platform users
• Salesforce operations lead—Partnered with the company’s technical groups to define product requirements and managed and prioritized the backlog of User Stories in JIRA using Agile methodology and communicated those.
• Participated in validating development progress and testing new capabilities
• Strategically drove down partner case volume by operationalizing workflows
• Acted as an escalation point for internal stakeholders, and Partners regarding integration and product support

Boston, Massachusetts, US

• Complex issue management of highly critical client issues that require multi-department coordination and/or global issues that significantly impact workflows company wide
• Executed project plans by collaborating with cross-functional operating teams to ensure appropriate focus and cooperation during resolution phase
• Proactively analyzed trends in client performance using Salesforce and other reporting tools
• Identified issues or gaps in product functionality and recommend courses of action to optimize client workflows across athena’s client base
• Worked with clients to address pain points by resolving the issue and providing the athena point of view and/or best practices
• Provided clear and concise communication to both internal and external Executive Level Leadership and other stakeholders

Sydney, NSW, AU

• Primary communication point of contact for technical development and customization of compliance programs for global clients across industries including financial services, pharmaceutical, manufacturing and consumer.
• Implemented and configured learning management software across independent platforms
• Managed client utilization to ensure effective use of programs, tools, and solutions purchased
• Tracked and reported results of all client initiatives and trends via Salesforce

Olathe, KS, US

• Product advocate and application integration expert on scheduling software
• Engaged in strategic conversations with client executives to detail plan and impact of program initiatives
• Directed/ implemented the enrollment and communication process for all clinical campaigns for enterprise clients
• Collaborated with senior implementation and operational leaders to strategically design program structures
• Managed team of 5-15 operational support specialists

Olathe, KS, US

• Point of contact and project manager for the company’s scheduling software
• Coordinated 30+ onsite/offsite schedules working closely with internal departments and corporate clients
• Demonstrated flexibility with the ongoing revisions of client requirements
• Used Excel and Salesforce to track and analyze participation trends as well as generate client facing reports

• Presented research findings to various government level decision makers and key state executives
• Prepared and edited proposals and documents in response to government RFP’s
• Research included census and grant investigation as well as data collection within national organizations and the local government level through interviews and administering surveys

Data collection in the Providence area head start, and community based early learning centersExamine pre-K classrooms, performing assessments and observations with a detailed interview of the head teacherAssess pre-school aged children individually, with two tools; Pals, and PPVTObserve daily classroom routines and assess entire classroom atmosphere with.

Certificate Of Innovation In Healthcare Management

Bachelor'S Degree, Sociology & Marketing