Sarah Q.

Sarah Q. Email and Phone Number

Regional Manager, SalesPeople leader with a passion for sales, systems, and service. @ AAA Washington
Sarah Q.'s Location
Greater Seattle Area, United States, United States
Sarah Q.'s Contact Details

Sarah Q. personal email

Sarah Q. phone numbers

About Sarah Q.

Resilient leader with exemplary skills in progressive leadership. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Meets tight deadlines every time with positive outcomes..“I worked with Sarah for over a year at Booking.com. I was impressed with Sarah’s ability to balance the operations and relationship side of our business. While she has an excellent grasp of the key metrics and performance benchmarks crucial to our success, she never lost sight of the "human element". I am continually reminded of her leadership impact when folks from her teams grow within our company. Sarah excels as a business professional who achieves great results for her clients and employees. You could truly see her commitment to excellence and her craft as a master operator in the contact center space. Sarah is a very quick learner, and she possesses the hunger for knowledge, leading, and success.” –Recruiter, Booking.comContact Sarah:✉ sarahquinlan17@hotmail.com☏ Specialties: ✔ Customer Obsession ✔ Mentor/Trainer ✔ Employee Development ✔ System Implementation ✔ Strategic Planning ✔ Data Interpretation ✔ Contract Renewals & Negotiations ✔ Policy/Procedure Development ✔ Productivity/Process Improvement ✔ Project Management ✔ Performance Reviews ✔ Conflict Resolution ✔ Employee Relations ✔ Agile Methodologies ✔ Relationship Management

Sarah Q.'s Current Company Details
AAA Washington

Aaa Washington

View
Regional Manager, SalesPeople leader with a passion for sales, systems, and service.
Sarah Q. Work Experience Details
  • Aaa Washington
    Regional Manager, Travel Sales And Service
    Aaa Washington Mar 2023 - Present
    Bellevue, Washington, Us
    View
  • Aaa Washington
    Store Manager - Travel And Member Services - Southcenter
    Aaa Washington Feb 2022 - Mar 2023
    Bellevue, Washington, Us
    View
  • Aaa Washington
    Store Manager - Travel And Member Services - Tacoma
    Aaa Washington Mar 2021 - Feb 2022
    Bellevue, Washington, Us
    Achievement: 2021 Store of the Year
    View
  • Aaa Washington
    Cruise And Travel Operations Manager - Tacoma
    Aaa Washington Oct 2017 - Mar 2021
    Bellevue, Washington, Us
    Provide strategic guidance, leadership and direct daily operations in a fast-paced, dynamic environment. Build and inspire high-performing teams of unique individuals who focus on creating thriving experiences for customers. Problem solver who can think big and help develop and drive programs and initiatives. Drive customer resolution and company results through team development. Diplomatically manage multiple commitments to customers, staff, and operations with the ability to adapt to challenges while remaining calm in a constantly changing retail environment.
    View
  • Blendstyles.Com
    Owner
    Blendstyles.Com 2017 - Present
    Articulate writer who is driven to succeed. With an emphasis on health, lifestyle, wellness, and relationships. Creator and author of the popular website BLENDstyles.com. Social Media Influencer for various brands by sharing relevant content. Excellent at nurturing the daily relationships with influencers. Maintain relationships with event and PR representatives to produce promotional media content. Own Social Media Strategy; social media management and automation. Build community around the BLENDstyles brand. Research and stay abreast of industry trends and best practices. Articulate writer who is driven to succeed. With an emphasis on health, lifestyle, wellness, and relationships.
  • Inspirus Credit Union
    Thought Leader
    Inspirus Credit Union 2017 - Oct 2017
    Seattle, Wa, Us
    We are a not-for-profit credit union valued most for our contributions to education. By using our financial services, you are furthering our mission to support schools and educational institutions all over the state of Washington. Not only that, you are personally benefiting from more free services, lower loan rates, and better returns on deposits than most big banks. That’s because the more we save, the more our members save.
    View
  • U.S. Based Global Corporation
    Operations Manager/Customer Care Manager I - Outsourcing (Expedia Cruises)
    U.S. Based Global Corporation Oct 2015 - 2016
    Directed call center operations for this inbound/outbound call center with upwards of 70 employees managing ≈30,000 calls per month. Managed HR functions including payroll, performance reviews, promotions, employee relations and terminations. Resolved customer issues and ensured overall service levels were maintained to contractual agreements. Led and developed supervisory team of 6.Exceeded all key performance indicators (KPIs) surrounding conversion, GBPC call time, quality, and abandonment for the Expedia Cruise account; met all contractual agreements preventing penalty costs.Led several vendor projects including quality assurance calibration, weekly task calls and launched pilot to measure customer service satisfaction.Managed all internal and external reporting to measure the success of KPIs and team performance.Developed and implemented system policies and procedures. Achieved:October 2015 – thru June 2016 exceed 30% or higher in conversionOctober 2015 – August 2016 reached 90% compliance
  • Booking.Com
    Team Leader/Team Manager
    Booking.Com 2013 - 2015
    Amsterdam, Netherlands, Nl
    Led team upwards of 20 customer service agents. Managed all customer complaints and issues, working cross-functionally to ensure the correct department was managing specific escalations. Handled staffing, recruitment, interviewing and candidate selection. Maintained comprehensive documentation of all human resource-related information. Assessed training requirements to efficiently improve employee and company performance.Recognized and initially selected as the founding leader of the company’s customer service department.Completed several professional development courses including Aspiring Leaders, The 7 Fundamental Skills for Effective Leadership, Leading to Success and the G.R.O.W. Model.Played a key role in evaluating, recommending changes, and streamlining departmental policies and goals.Facilitated new hire transition and onboarding to foster positive energy toward organizational objectives.Promoted employee engagement and collaboration to ensure high morale and retention. Designed employee initiatives through coaching, language testing, new hire onboarding, work-at-home initiative, B.People, SiSense and AHT efficiency.Led in customer service satisfaction consistently earning 90% or higher.Reached and exceeded 5.5 or higher in picklist items.
    View
  • It Works Global
    Health & Wellness Product Distributor
    It Works Global 2012 - 2013
    Palmetto, Fl, Us
    Managed program coordination driving efforts to achieve company targets and objectives. Developed pipeline and lead generation through personal contacts and social media. Managed distribution, and customer product questions and billing inquiries.Communicated results of market research to the management to stay competitive within the industry.Held full responsibility in coordinating programs, driving efforts to achieve company targets and objectives.
    View
  • Payscale, Inc.
    Southeast Account Executive Ii
    Payscale, Inc. 2012 - 2013
    Seattle, Washington, Us
    Supported 10+ customer accounts serving as point of contact outlining services and identifying customer needs. Determined and resolved root cause issues for HR professionals and business leaders. Facilitated product demonstrations.Met and exceeded business development needs utilizing the SPIN selling methodology.Administered live demonstrations and generated documents needed to implement plans selected for clients.Conducted extensive research on market conditions to determine optimum times to execute sales transactions.
    View
  • Pet Insurance
    Team Leader
    Pet Insurance 2011 - 2012
    Seattle, Washington, Us
    Led team of 50 to ensure customers received satisfactory service and quality pet insurance. Managed forecasting, performance management, employee training and development.Acknowledged for driving revenue and business growth month-over-month – from 34.7% to 39% in three months.Structured and implemented leadership enhancement training programs.Designed and executed policies, goals, objectives for the Customer Service department.Developed internal reporting to enhance organizational productivity and efficiency.
    View
  • True Blue Inc
    Message Center Manager
    True Blue Inc 2010 - 2011
    Tacoma, Wa, Us
    Leveraged industry expertise in negotiating contract renewals and service level agreements to sustain business levels. Increased overall customer satisfaction 30% after revising the interactive voice response system.Established and implemented initial standards, protocols and training curriculum to enhance employee knowledge base.Succeeded in increasing personal customer satisfaction score 50%.Earned the trust and confidence of the company’s leadership, district managers and branch managers; established a reputation for maintaining positive energy and producing high-quality work.
    View
  • Expedia Inc
    Contact Center Management (Relocated)
    Expedia Inc 2004 - 2009
    Seattle, Wa, Us
    View
  • Expedia Inc
    Contact Center Agent
    Expedia Inc 2003 - 2004
    Seattle, Wa, Us
    Promoted from Agent to Supervisor within one year. Managed customer service team of ≈20 providing strategic oversight to service and sales operations to drive service excellence.Developed and executed tactical plans to meet long- and short-term business goals.Managed, assessed and documented training to ensure program effectiveness.Capitalized on industry expertise to assess training needs through surveys, employee interviews, focus groups and consultations with managers, trainers and customer representatives.Conceptualized and developed training procedure manuals and course materials such as handouts and visual aids.Promoted interactive sessions using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos and lectures.
    View
  • Nordstrom
    Customer Service Manager
    Nordstrom Jan 1992 - Nov 2002
    Seattle, Washington, Us
    Promoted to oversee customer service of a busy and established retail store.Managed and stepped in to resolve service and retail issues, engaging members of the service team to resolve issues and roadblocks.Initiated and promoted protocols to maximize service and ensure the highest levels of customer satisfaction and loyalty.Key Results:Promoted to higher profile Northgate Customer Service Manager based on performance at the Flagship and Supermall Rack locations.Credited with achieving the largest bad debt reduction. Received the Quarterly Support Cash Call Award, based upon performance in the areas of communication, implementation and direction. Credited with developing procedures for the promotion of new courtesy accounts; consistently bolstered sales by increasing the prior year’s courtesy accounts.
    View

Sarah Q. Skills

Team Building Booking Systems Workforce Consulting Market Outlining Handouts Vendors Training And Development Sales Cold Calling Accounting System Sales Operations Market Research Agile Methodologies Seattle Mentoring Finance Serving Oversight Driving Pet Insurance Contact Centers Employee Relations Temporary Placement Facilitation Complaints Spin Selling Organizational Structure Data Conversion Benchmarking Management Revenue Toastmasters Simulations Coaching Science Calls Key Performance Indicators Leadership Wellness Shrm Accounting Salesforce.com Human Resources Collaborative Methodology Lecturing Contract Renewals Forecasting Customer Satisfaction System Cruises Business Services Relationship Management Voice Team Leadership Tactical Plans Reports Strategy Workforce Management Organizational Development Strategies Operations Management Terminations Positive Energy Strategic Leadership Piloting Founding Training Policy Employee Training Policies And Procedures Development Supervisory Customer Service Point Of Contact Sla Root Cause Surveying Outsourcing Management Business Management Streamlining Documentation Project Management Research Conflict Resolution Call Centers Visual Aids Payroll Analysis Producing Information Technology R Customer Relations Social Media Employee Engagement Health And Wellness Retail Fix Protocol Business Development Home Negotiation Abandonment Language Testing Customer Needs Lead Generation Quality Assurance Strategic Planning Organizational Performance Operations Interactive Advertising Service Quality Time Management Business Intelligence Pipelines Project Group Discussions Business Process Improvement Contractual Agreements Hr Management Training Programs Service Levels Short Term Linkedin Internal Audit Policies And Procedures Phoenix Distribution Program Coordination Interviewing Message Center High Quality Trust Structured Finance Curriculum Design Team Performance Procedure Manuals Process Improvement Materials Performance Reviews Compliance Sustainability Knowledge Base Program Management Rate Agents Focus Groups Interviews Onboarding Xerox Invoicing Product Demonstration Financial Transactions Saas Staff Development Calibration Recruiting Evaluation

Sarah Q. Education Details

  • University Of Phoenix
    University Of Phoenix
    Business; Management

Frequently Asked Questions about Sarah Q.

What company does Sarah Q. work for?

Sarah Q. works for Aaa Washington

What is Sarah Q.'s role at the current company?

Sarah Q.'s current role is Regional Manager, SalesPeople leader with a passion for sales, systems, and service..

What is Sarah Q.'s email address?

Sarah Q.'s email address is sa****@****ail.com

What is Sarah Q.'s direct phone number?

Sarah Q.'s direct phone number is +125344*****

What schools did Sarah Q. attend?

Sarah Q. attended University Of Phoenix.

What skills is Sarah Q. known for?

Sarah Q. has skills like Team Building, Booking Systems, Workforce, Consulting, Market, Outlining, Handouts, Vendors, Training And Development, Sales, Cold Calling, Accounting System.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.