·Fostered interdepartmental collaboration for product launches and marketing, while monitoring and maintaining performance optimization to sustain a competitive edge in the e-commerce space.·Crafted detailed user guides and project documentation, significantly reducing customer support inquiries by 74% and refining support efficiency within Zendesk.·Showcased expertise in e-commerce data synchronization, API configurations, and conducted thorough market analysis to drive informed… Show more ·Fostered interdepartmental collaboration for product launches and marketing, while monitoring and maintaining performance optimization to sustain a competitive edge in the e-commerce space.·Crafted detailed user guides and project documentation, significantly reducing customer support inquiries by 74% and refining support efficiency within Zendesk.·Showcased expertise in e-commerce data synchronization, API configurations, and conducted thorough market analysis to drive informed product strategies and adapt to market shifts.·Led and supported GTM strategies and support leveraging product expertise with integrated partners and teams. Ensuring a successful adaptation with new partnerships and projects when facing challenges and new endeavors.·Partner closely with Support and Marketing to bolster our knowledge base and build content to tailor and serve to customers based on usage patterns, products implemented. Onboard new customers, and provide ongoing training and support to customers, helping them leverage our platform's features and functionalities effectively.·Proactively engage with clients to identify and surface opportunities for optimization, expansion, and upsell opportunities.·Monitor customer usage and adoption of our platform, identifying potential areas for improvement and offering proactive recommendations.·Planned new product feature announcements and training to team and ensure release notes, blogs, and marketing are up to date. Show less

•Leveraged industry best practices and meticulous quality assurance to drive superior product quality and ensuring error free product feed catalogs•Led and onboarded new clients, troubleshooted technical issues, and ensured a seamless experience onboarding experience via Zoom, email, or ticket support•Skilled in configuring attributes from diverse e-commerce platforms, file sources, and API integrations to ensure seamless data flow•Specialized in resolving time-sensitive technical… Show more •Leveraged industry best practices and meticulous quality assurance to drive superior product quality and ensuring error free product feed catalogs•Led and onboarded new clients, troubleshooted technical issues, and ensured a seamless experience onboarding experience via Zoom, email, or ticket support•Skilled in configuring attributes from diverse e-commerce platforms, file sources, and API integrations to ensure seamless data flow•Specialized in resolving time-sensitive technical challenges such as data discrepancies, bulk edits, reports, URL parameters, and tagging Show less

• Freelance design services helping clients translate their goals and ideas into design concepts.• Provided guidance and strategy to clients based on their budget, focusing on productpresentation, photography, and display esthetics• Tracked design trends and conceptualized comprehensive ideas for print and online

• Provided superior customer service by answering questions and resolving issues over the telephone, email, live chat, or in-person; escalated issues as needed to management• Managed 50-150 orders daily, averaging an exceptional number of error-free orders• Directed production workflow, timelines, and schedules; liaised with merchants, vendors, and printing plants to ensure efficient operation and best product quality• Developed department training systems and restructured the Art… Show more • Provided superior customer service by answering questions and resolving issues over the telephone, email, live chat, or in-person; escalated issues as needed to management• Managed 50-150 orders daily, averaging an exceptional number of error-free orders• Directed production workflow, timelines, and schedules; liaised with merchants, vendors, and printing plants to ensure efficient operation and best product quality• Developed department training systems and restructured the Art and Customer Service departments; reduced errors by 60% by analyzing and implementing new systems• Oversaw all daily orders assigned to the department, ensuring cut off times were provided to ensure rush orders and production times were met; proactively connected to customers who were experiencing delays• Prepared, reviewed, and processed new account documentation while simultaneously maintaining client spreadsheets and department calendars• Facilitated daily communication with clients, vendors, and internal staff to discuss and resolve all design issues producing significant growth in department productivity• Nominated for and won the 2019 Whatever It Takes internal award• Design via Adobe Illustrator multiple award options based on initial intake forms and conversations.• Collaborate closely with art directors, designers and developers as well as other team members throughout the agency to deliver high-quality work for a wide range of clients• Prepare final, press-ready files (including print, online, web and mobile applications) based on supplied specifications for several types of production• Digitally manipulate, enhance and resize images for comps, ads and artwork• Create files for client review and electronically deliver/upload artwork for final reproduction and web usage• Review files prior to releasing/delivering to ensure adherence to standards of the agency, clients and vendors Show less

• Managed the appointment books and scheduling for 150+ students, responding to clients with a high level of customer service, serving as an extension of the company• Instrumental in helping the Davie location secure the highest booking rate out of all Aveda Institutes on Guest Appreciation Day• Performed day-to-day clerical functions and general office duties, including processing payments, checking in guests, scanning records, monthly inventory, answering phones, and training new staff

• Under leadership, recognized as one of the top two stores (out of 400) with the highest jewelry sales after a nationwide rollout.• Authorized key turns, audit supplies, complete opening and closing paperwork. Completed daily audits, video reviews, and coaching logs. Assisted in handling complex customer service situations. • Coached associates in the implementation of adjustments that are in plan to daily and weekly performance results. • Responsible for all handbag and… Show more • Under leadership, recognized as one of the top two stores (out of 400) with the highest jewelry sales after a nationwide rollout.• Authorized key turns, audit supplies, complete opening and closing paperwork. Completed daily audits, video reviews, and coaching logs. Assisted in handling complex customer service situations. • Coached associates in the implementation of adjustments that are in plan to daily and weekly performance results. • Responsible for all handbag and accessories department ensuring all displays are up to quarterly and weekly changes. • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Show less

After doing much research I decided to create my own business at 18. I created, sculpted and assembled a consistent line of polymer clay jewelry consisting of earrings, necklaces, and pins. I designed and managed all online promotions through various means of social media including Facebook Fan pages, Twitter, Blogger, Tumblr, Wordpress, Pinterest etc. I was responsible for organizing orders as well as quick shipping and packaging. I rapidly learned and master various social media sites as well… Show more After doing much research I decided to create my own business at 18. I created, sculpted and assembled a consistent line of polymer clay jewelry consisting of earrings, necklaces, and pins. I designed and managed all online promotions through various means of social media including Facebook Fan pages, Twitter, Blogger, Tumblr, Wordpress, Pinterest etc. I was responsible for organizing orders as well as quick shipping and packaging. I rapidly learned and master various social media sites as well as Photoshop CS5 and Illustrator. I participated as a vendor in local community craft shows all through South Florida. I worked closely with customers to produce a quality product that meets their expectations. Show less

Operated the front desk by answering phones as well as filling out paperwork and organizing receipts. Managed register transactions including credit card and cash ensuring a balanced register. Guided customer’s to the designated waiting area and contacted them when their vehicle was finished.