Sarah Bennett, Mba, Shrm-Cp, Sphr Email & Phone Number

Charlottesville, VA, US

- Work with leadership to build strategies aimed at improving emotional intelligence within the organization.- Conduct employee training and workshops on identifying and managing emotions using MHS EQ-I 2.0/360.- Provide leadership training to help managers develop emotional intelligence and create empathetic work cultures within their respective teams..

Paducah, KY, US

• Strategic planning at an agency level in collaboration with senior management.
• Developing policies,procedures, and programs to support the mission and vision of the agency.
• Work with department heads to forecast and plan workflows, staffing, and increase workforce efficiency. Increased efficiency with the implementation and use of various technology by 15%.
• Designed new orientation process and use of technology to decrease training hours needed by a total of 10 hours.
• Increased eNPS engagement score from 37% to 76% in six months, and from 76% to 82% by the end of the next quarter.
• Provide management guidance for career development, compliance topics, and maintaining a high level of productivity.

Paducah, KY, US

• Develop and manage compliance and HR functions for a Ryan White-funded organization covering 46 counties providing HIV/AIDS treatment and resources. Lead newly formed department establishing metrics tracking and.
• Oversee recruiting, onboarding, and training. Built streamlined processes and templates to reduce time-to-fill by 20% and time-to-hire by 30%. Created welcome packets for new hires.
• Implement policies, processes, and HR audits, including I-9, pay classifications, personnel files, and best practices.
• Manage employee benefits programs, coordinate open enrollment, analyze benefits, and answer all questions.
• Complete business risk analyses related to safety, HIPAA, and labor law, identifying and correcting various risk areas.
• Oversee the 340B drug pricing program and complete internal audits and external mock HRSA audits. Update conditions with contract pharmacy in collaboration with the Office of Pharmacy Affairs.

• Booked and reviewed new loan packages, verified proper insurance coverage, ensuring accuracy.
• Processed and balanced credit card transactions through bank software.
• Delivered exceptional customer service by managing customer payments and questions, resolving disputes.
• Analyzed credit bureau reporting for new loan applications. Checked reports and reported delinquent accounts.
• Processed lien release requests and removed security agreements for new liens.

• Led team of eight to develop new sales opportunities, consistently beat goals, and drive growth. Increased staff product referrals by 22%.
• Managed branch sales campaigns and reported weekly production results to senior management. Branch was a consistent top producer in the district with positive DDA growth and a steady loan pipeline of more than $750,000.
• Designated as DDA Coordinator for Western Kentucky, monitored all branches for growth, and hosted district calls.
• Served as branch ambassador to educate the region about early Apple Pay.
• Reviewed audit work for accuracy, demonstrating attention to detail. Supported the Teller Supervisor with audits. Consistently passed all audits.
• Oversaw HR responsibilities like screening, interviewing, mentoring, scheduling, and reviewing performance of teams.

Master Of Business Administration - Mba, Human Resource Management/Marketing

Bachelor'S Of Science, Business Administration And Management