I work with corporate businesses in Georgia in order to provide them the best IT solutions and technical support.CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare organizations in the United States, the United Kingdom and Canada. A Fortune 500 company with multi-national capabilities, CDW was founded in 1984 and employs more than 8,900 coworkers. For the trailing twelve months ended June 30, 2018, the company generated net sales of over $15 billion. For more information about CDW, please visit www.CDW.com.

Achievements: - Week 4 MVP - Next Generation Leaders Program

• Proactively engage customers, existing and prospective, to resolve account inquiries and grow subscription levels.• Responsible for maintaining a high level of professionalism with clients across all communication channels.• Consistently met quotas for outbound customer interactions by achieving over 100 customer interactions daily.• Achieved high account renewal transaction volume every EOM and EOQ.• Experienced in issue resolution with high (>60%) customer retention success rate.• Oversaw customer invoicing and directly responsible for timely reconciliation statements and discrepancy identification to correctly process orders.• Maintained accountability over managed accounts with customer activity reports updated daily to CRM, cultivating a sustainable relationship and enabling accurate management reporting.

Internship offer accepted. Rescinded due to COVID-19

• Functioned as the POC for large scale RFPs by researching key customer expectations and determining adequate locations, services, and personnel required to deliver on proposal.• Relied heavily on the use of Sales Force to manage interactions with customers and business partners, to track meetings ensuring that activities were recorded, and to validate that SLAs were satisfied.• Organized site inspections with customers to validate that venue proposals met event requirements including capacity, amenities, location, and project management involvement.• Created and led the intern meet and greet series giving interns opportunities to engage and collaborate with executives at the #1 Convention & Visitors Bureau (CVB) in the US.

• Distribute up to 100 testing materials per shift (green books, scantrons, etc.) • Assist up to 50 students in the space at a time with technical, ID, printer, or a range of other issues• Completed FERPA, Title IX, Conflict Resolution and Diversity training

• Oversaw entire lifecycle of events from invoicing, through order management, to project management and execution.• Planned intricate event layouts, leveraging design element choices for weddings, corporate meetings, and other private or public events to enhance customer interaction with the venue.• Managed simultaneous projects to ensure catering, vendors, and operational staff were able to deliver on single-day events.

· Conduct research on potential donors and partners· Assist with the development of the organization· Prepare reports and presentations· Draft correspondence, proposals, and grants· Develop and manage fundraising incentive programs· Assist in planning donor event and other activities· Utilized Bloomerang to create email templates· Contact businesses to request donations for auction items or other in-kind donations