- Worked as a Product Owner/Business Analyst in an agile team- Took on Scrum Master responsibilities where teams did not have a dedicated Scrum Master- Owned the backlog and priorities for the AmTrust Managing General Agents (MGA) business unit- Coordinated with a Technical Team Lead, Developers and Quality Assurance analysts to assist with an lead Scrum ceremonies - Maintained strong stakeholder relationships by hosting bi-weekly Product Ownership meetings and developments… Show more - Worked as a Product Owner/Business Analyst in an agile team- Took on Scrum Master responsibilities where teams did not have a dedicated Scrum Master- Owned the backlog and priorities for the AmTrust Managing General Agents (MGA) business unit- Coordinated with a Technical Team Lead, Developers and Quality Assurance analysts to assist with an lead Scrum ceremonies - Maintained strong stakeholder relationships by hosting bi-weekly Product Ownership meetings and developments updates- Work with the Project Management team to define and approve new development requests for the MGA business unit- Worked with a globally distributed team Show less

- Worked directly with the Head of Operations to document, review and improve business processes- Performed data quality assessments to verify the accuracy of data loadings against source data, prioritized by value of unloaded premium- Improved the reconciliation processing time by 80% for one of our key accounts- Assisted in month end reporting for the Operations department- Responsible for hiring and managing a team of 5 to coordinate and complete user acceptance testing on a… Show more - Worked directly with the Head of Operations to document, review and improve business processes- Performed data quality assessments to verify the accuracy of data loadings against source data, prioritized by value of unloaded premium- Improved the reconciliation processing time by 80% for one of our key accounts- Assisted in month end reporting for the Operations department- Responsible for hiring and managing a team of 5 to coordinate and complete user acceptance testing on a Global Insurance Platform Show less

- Led interviews and workshops with SME's to gather business requirements (Waterfall methodology) with a focus on requirements for the new claims administration system, agency administration system and policy administration system- Worked closely with the Operations and Claims department to understand the current business situation and pain points- Created mockups/wireframes and visual displays of processes using Visio- Hosted monthly prioritization meetings with key… Show more - Led interviews and workshops with SME's to gather business requirements (Waterfall methodology) with a focus on requirements for the new claims administration system, agency administration system and policy administration system- Worked closely with the Operations and Claims department to understand the current business situation and pain points- Created mockups/wireframes and visual displays of processes using Visio- Hosted monthly prioritization meetings with key stakeholders- Created test cases and performed manual testing for new features, enhancements and bug fixes- Frequently travelled to AmTrust offices within the U.S. and the U.K. Show less

Assisted with the communication of security awareness on campus, worked with the department heads to plan the annual security training seminar, and utilised online surveys to better understand the information security knowledge on campus.