World's largest attraction ticket broker serving customers in the UK, Ireland, Germany and Brazil. Serving over 250,000 customers a year, most of whom are travelling to Florida.

GTA is a global B2B distributer of hotels and ground services; sightseeing, transfers and car rentals. Handling accounts for GTA and TravelCube, working closely with UK/Ireland agents and worldwide suppliers, creating and maintaining good professional working relationships. Working as an operations executive in a small team of 6, to cover 31 European countries including Eastern Europe, Eastern Mediterranean, Switzerland, Germany & Austria. Solely responsible for reservations in 16… Show more GTA is a global B2B distributer of hotels and ground services; sightseeing, transfers and car rentals. Handling accounts for GTA and TravelCube, working closely with UK/Ireland agents and worldwide suppliers, creating and maintaining good professional working relationships. Working as an operations executive in a small team of 6, to cover 31 European countries including Eastern Europe, Eastern Mediterranean, Switzerland, Germany & Austria. Solely responsible for reservations in 16 countries including Turkey, which is one of GTA’s top 5 destinations in 2015 and handling 60,000+ room nights over 14,000 bookings in Turkey alone.Processing pending requests, amendments and new bookings from agents, investigating and managing these with suppliers whilst adhering to SLA’s. Able to effectively prioritise work according to relevant offices time zones.Monitoring GTA contracted allotment. Handling breach of contract / allotment issues by negotiating to avoid relocations of our clients. When this could not be avoided, suitable alternatives and compensation were arranged. Forecasting allotment requirements to ensure adequate number of rooms from allotment are available in destinations where most needed and reducing rates and release periods. Working towards achieving monthly targets including increasing allotment, identifying product requirements, development and new opportunities and presenting these to the relevant department. Show less

- Responsible for supervising a small team of five and ensuring a smooth running of the office.- Excellent oral, aural and written communication skills.- Handling reactive sales. - Producing contracts and taking deposits for large bookings of up to 100 guests. - Cross training with the Director of sales and social events. - Up-selling promotions and cross selling sister properties. - Liaising and maintaining a professional relationship with concierge and lifestyle teams.… Show more - Responsible for supervising a small team of five and ensuring a smooth running of the office.- Excellent oral, aural and written communication skills.- Handling reactive sales. - Producing contracts and taking deposits for large bookings of up to 100 guests. - Cross training with the Director of sales and social events. - Up-selling promotions and cross selling sister properties. - Liaising and maintaining a professional relationship with concierge and lifestyle teams. - Extensive email management and being able to deal with multiple clients at the same time. - Managing payroll for the department. - Social media marketing and updating the company website and other affiliated sites. - Liaising with third party companies to maximise sales through marketing promotions. - Creating training plans, providing coaching and mentoring to new and existing members of the team.- PA to departmental management. Show less

- Employed as part of the pre-opening team for a 5* hotel.- Cocktail specialist at the Marconi lounge and Radio rooftop bar – Voted as one of the top 10 bars in the world. - Exceptional interpersonal skills with people from diverse backgrounds regularly and being able to change communication style accordingly. - Demonstrating impeccable communication skills serving high profile clients discreetly.- Working as part of a team by helping out with other positions as well as my… Show more - Employed as part of the pre-opening team for a 5* hotel.- Cocktail specialist at the Marconi lounge and Radio rooftop bar – Voted as one of the top 10 bars in the world. - Exceptional interpersonal skills with people from diverse backgrounds regularly and being able to change communication style accordingly. - Demonstrating impeccable communication skills serving high profile clients discreetly.- Working as part of a team by helping out with other positions as well as my designated role. - Executed superior time management skills working a variety of shift patterns. - Praise on Trip Advisor from guests of the hotel. Show less

- Supported the front of house supervisor in managing six bars and two restaurants.- Money Laundering and social responsibility training.- Spotlight on Service (SOS) Training to provide excellent customer service. - Being able to interact with customers in a sensitive and discreet manner. - Experience in cash handling, including debit and credit card transactions, accounting and banking. - Up-selling and promoting sales and events. - Monthly stock taking.