As the Chief of Staff within the Global Customer Success Organization at LinkedIn, I am dedicated to driving excellence and maximizing impact through strategic leadership and collaboration. My role revolves around orchestrating the seamless alignment of our customer success initiatives and strategies. With a keen focus on optimizing outcomes, I spearhead the development and execution of comprehensive programs and processes.I am a passionate advocate for our customer success vision, and work closely with cross-functional teams to identify opportunities for improvement and innovation. I facilitate the implementation of strategic initiatives aimed at enhancing collaboration and excellence within the organization. Through effective communication, relationship-building, and strategic planning, I strive to empower teams to achieve their full potential.

At LinkedIn, I am deeply committed to leveraging our platform's products and technology to empower and transform the lives of our members by connecting each one with economic opportunities.I am entrusted with the responsibility of designing and implementing innovative programs in social impact through a multifaceted approach, spearheading social impact programs designed to unlock the full potential of all LinkedIn members. Through empowerment initiatives, comprehensive L&D training with partners, members and customers, and strategic partnerships, I strive to create pathways for individuals to thrive professionally and personally.A fervent advocate for community building and collaboration, I am deeply passionate about creating a dynamic, multi-sided talent marketplace. Specifically, I am focused on facilitating connections between talent communities and companies, ensuring that job seekers have access to meaningful opportunities. Through strategic engagement with key stakeholders, partners, mentors, nonprofits, and government agencies, I work tirelessly to bridge the gap between talent and opportunities, fostering inclusivity and prosperity. I am committed to driving impactful change and championing initiatives that pave the way for a brighter, more equitable future.

Responsible for cultivating a global talent pipeline focused on talent development and diversity recruiting at Nordstrom. I led a team of talent acquisition leaders to design and implement recruiting strategies and programs aimed at fostering diversity hiring from underrepresented groups, recruiting military and veteran talent, and nurturing early-career prospects through national partnerships and nonprofit initiatives. I established strategic partnerships with key stakeholders to drive complex and diverse hiring initiatives across Nordstrom's retail sector.I implemented a company-wide technology transition to Workday, creating and overseeing a multi-month training enablement, change management, and best practice dissemination across retail talent acquisition and human resources leadership.I developed workforce planning and strategy for Nordstrom's largest flagship initiative in New York City, coordinating various work streams including marketing, communications, PR, and talent acquisition to ensure successful project delivery. I managed project timelines and milestones.I pioneered Nordstrom's first Hard-to-Hire strategy, utilizing innovative data-driven approaches to reduce open headcount in challenging markets and increase revenue in niche geographies.I led a cross-functional leadership development training program for over 45 emerging leaders and their teams, focused on women in technology, retail leadership operations and career growth, and talent acquisition diversity recruiting and pipelining to improve organizational effectiveness, communication, and collaboration.

I established and led Team Red, White, & Blue's Northwest, Pacific & International regions, pioneering expansion to ten western states, five international countries, and over 40 chapters. Spearheaded national and local partnerships with government organizations, foundations, and corporate partners to cultivate relationships and build community. In this role, I designed and launched a leadership talent development skill building program (Eagle Leadership Academy) supporting 500+ volunteer leaders across the region focused on volunteer leadership, storytelling, community building and Daring Leadership to foster organizational effectiveness. Led multiple cross-regional Academies with 200+ leaders, increasing retention by 22% and onboarding by 85%.Created and led in-person large scale regional leadership summits and camps based on the content created from the Eagle Leadership Academy (ELA), enhancing operational effectiveness and scaling growth. Conducted 14 events with 300+ participants, boosting leadership competencies, member enrichment, and volunteer confidence by 90%.I achieved sustainable growth of over 60% by prioritizing operational excellence and programmatic efficiencies, overseeing a diverse regional leadership team and over 12,000+ global members and transformed and scaled Chapter and Community Programs, implementing strategies and coaching staff to build empathetic leadership teams. Contributed to a 185% YOY growth with over 29,000 hours of volunteer service.I managed and owned regional financial budgets and spearheaded marketing and outreach efforts to fundraise, while organizing hundreds of events to enhance community impact across the west coast.

I spearheaded Microsoft’s military engagement platform, with a sharp focus on diversity and military hiring. Through strategic partnerships with public affairs, government agencies, nonprofits, academia, and peer companies, I facilitated transitions for the military community and underrepresented groups into the technology sector. Leading a team of program managers and recruiters, I managed an annual budget of $1.4 million.The launch of the Microsoft Software and Systems Academy (MSSA) program was a key initiative, designed to educate ambitious veterans and military spouses, providing them with essential technical training for employment in core engineering teams at top tech companies, including Microsoft and partner organizations. Scaling the MSSA program within a year significantly increased diversity hiring initiatives for underrepresented communities in technology careers.Enhancing Microsoft’s internal veteran network (Employee Resource Group), I connected hundreds of military alumni and student veterans to foster a stronger community, increase visibility, and provide networking and mentorship opportunities. This effort aimed to boost retention and accelerate professional growth.I also devised and implemented a strategic marketing campaign focused on building a pipeline to attract underrepresented talent to Microsoft. This comprehensive campaign included employment branding, website development, print marketing, third-party exposure schemes, and social media initiatives. As a result, there was a 15% increase in applications, leading to recognition as one of GI Jobs' “Top Military Employers”.

I designed and launched a pioneering diversity recruiting program at Amazon, emphasizing the unique value of military experience and fostering inclusion. By developing key relationships and partnerships, both internally and externally, cultivated a corporate culture that celebrates military backgrounds, skills, and perspectives, setting the foundation for program expansion and deepening diversity efforts into underrepresented groups.I implemented innovative marketing strategies to leverage common competencies for key roles, building a diverse recruiting pipeline at the world’s largest technology company. I led a diversity recruiting team with a budget exceeding $1 million and was recognized with the 2011 Most Valuable Player Award for surpassing quotas by 154%

Commander of a U.S. Army finance company; responsible for all aspects of compensation/benefits and budgeting. Completed a 15-month combat deployment to Iraq and established 3 autonomous finance offices that serviced over 25,000 deployed service members and supported hundreds of military operations. Supported the national government of Iraq to stabilize the banking system and financial infrastructure. Ranked #1 of 12 Company Commanders. Hand selected over 9 more senior officers for company command; awarded Bronze Star Medal and for leadership excellence and mission success.Selected as 1 of 27 (out of more than 36,000 eligible junior officers in the U.S. Army) for the Douglas MacArthur Leadership Award; given for distinction, demonstrated leadership abilities, and overall success.Directly responsible for the administration of over 20,000 pay accounts and daily operational funds totaling over $20 million in U.S. and foreign currencies, disbursed over $250 million in payments, and successfully executing over 150 missions, while averaging over 1,000 daily transactions while at 65% strength without a single loss of funds.

Supervised a team of 7 military and civilian professionals; responsible for all finance disbursing support for 3 military communities with more than 12,000 accounts. Managed budgeting, accounting, and monetary allocation of over $5 million in U.S. Department of Treasury funds annually; custodian to the Federal Reserve Bank funds and accountable for over 5,000 U.S. Treasury checks.