• Acts as the communications lead in support of the Market Renewal Program, the IESO's largest transformational project to date, that will modernize Ontario’s wholesale electricity market.• Develops plans and delivers strategic advice and coaching to both senior leaders and working level staff covering communications, stakeholder engagement and employee communications.• Builds positive working relationships cross-functionally across the organization to collaborate on deliverables and ensures the project is integrated in broader corporate communications initiatives. • Identifies and flags communications issues and recommends strategies and approaches to address them with specific audiences.• Develops materials for regulatory purposes such as project reporting and messaging working closely with Regulatory Affairs ensuring content accuracy and meeting deadlines.• With an eye for attention to detail, develops a broad range of communications materials including presentation decks, speaking notes, website content, reports, videos and key messaging.• Maintains an in-depth understanding of corporate strategies, activities and issues in key areas of the organization as they relate to the project and their potential reputational impacts.

• Internal communications lead supporting the HR portfolio.• Used tact and diplomacy skills while working alongside human resources management and executives to develop internal communications strategies on high-priority and sensitive issues such as labour relations matters, collective bargaining, performance management activities, mandatory training initiatives and an employer value proposition program.• Developed communication strategies, recommendations and plans based on best practices that delivered on business goals and objectives working closely with internal business partners.

• As the PRESTO communications team supervisor, set goals, managed priorities, provided guidance/feedback and conducted performance reviews for team of four professional staff.• Provided strategic and tactical advice to senior management and coordinated various and complex stakeholder relations and communications initiatives.• Drafted and edited highly confidential and sensitive materials for various audiences.• Managed issues by proactively identifying topics that required messaging, issues notes or communication plans and ensured internal and external stakeholders were adequately briefed.• Acted as the primary contact to respond to PRESTO focused media enquiries and ensured they were handled tactfully, accurately and in a timely manner.• Used project and time management skills to plan and organize internal staff town hall meetings by developing agenda and materials, briefing senior executives, arranging logistics and analyzing post-event survey results.

• Coordinated communications, including issues management, public affairs, media relations, and stakeholder relations promoting and enhancing the organization’s public image, brand, priority issues and messaging.• Lead the development of communications plans supporting a positive customer experience increasing awareness of the various products and services.• Developed high-level and confidential materials for senior management for inclusion in a variety of high-level briefings.• Planned and organized staff town hall meetings by developing agenda, content and materials, liaising with senior management, arranging logistics, and analyzing post-event survey results.

• Provided technical, creative and content expertise in the development and support of the organization’s websites, social media accounts, and other web-based communications services and products resulting in a follower increase of 46% on Twitter and 85% on Facebook over a six-month period.• Monitored, tracked, and analyzed social media coverage and related issues, providing reports, analysis, and recommending plans and programs.• Implemented social media plans and products and ensured online materials supported client and business objectives. • Developed PRESTO’s first paid promotional social media campaign which achieved almost 2 million impressions on Facebook and Twitter.

• Oversaw project management and content creation in support of the annual report and corporate business plan ensuring message accuracy and consistency.• Provided strategic counsel and advice in the development of communications plans for internal and external audiences that aligned with corporate strategic goals such as the Employee Engagement Survey, public meetings on accessibility, transit fare increases, customer surveys and online customer panel recruitment.