I play a key role in the entire sales cycle by supporting end-to-end business transformation needs, envisioning, designing, and demonstrating solutions aligned with business value within the contact center, collaborating across the sales journey with the contact center sales team, Microsoft partners, other Technical Specialists, and most importantly, the customer. I partner with our Contact Center Sales Executives in identifying, driving, and successfully landing pipeline opportunities and customer solutions within the travel and utilities sectors.

As Principal Sales Engineer in the contact center space for telco and utilities sectors, I guided customers through transformative cloud migrations, deploying innovative solutions to enhance both customer and agent experiences. By leveraging data and best practices, I supported strategic shifts from on-premise systems to cloud-based technologies, driving improved operational efficiency. My focus was always on delivering creative solutions that balanced strong ROI with cost savings, while significantly improving client engagement through advanced contact center technologies. I built compelling business cases and ROI models to support each engagement, ensuring that solutions aligned with key business objectives and delivered lasting value.

As Key Account Manager for Nuance’s Voicemail to Text and Devices lines of business, I played a critical role in driving market growth and managing strategic relationships. I consistently achieved an annual quota exceeding $30M by negotiating high-value contracts with tier 1 telecom operators across the US, Canada, and Australia. My focus was on fostering strong partnerships and aligning solutions with customer needs, ensuring seamless collaboration across product, engineering, business, and procurement teams. Through strategic engagement and a results-driven approach, I contributed to the long-term success and growth of key accounts.

Accelerating overall business growth within North America while partnering with local commercial teams to drive product awareness.

Accountable for overall revenue and success within a portfolio of customers in North America with a focus on marketing management, business operations and customer analytics.

I served as both Principal Project Manager and Service Account Manager, overseeing the delivery of Voicemail to Text and Visual Voicemail solutions. I provided comprehensive 360-degree coverage to North American enterprise and telco customers, managing everything from presales and market launches to ongoing service management and account growth. My role encompassed relationship management, handling customer touchpoints, incident communications and resolution, and leveraging analytics to drive continuous improvement and customer satisfaction.