Cloud Support and Ticket Resolution: Diagnosing, prioritising and resolving issues with Azure cloud services through research and collaboration with cross-functional teams to ensure swift and effective issue resolution with minimal service disruption.SQL Database Operations: Utilising SQL to query, update, and delete database rows, employing joins to merge data for enhanced visualisation and analysis.Comprehensive Documentation: Authoring and maintaining detailed knowledge based articles on incident solutions and processes, facilitating knowledge transfer, and supporting continuous learning within the team.

Intensive training in Cloud Computing using AWS platform, including:Building and managing cloud infrastructure using a variety of AWS services such as Amazon RDS, Amazon DynamoDB, AWS Lambda, S3, EC2, and IAM.Automating cloud deployments using Terraform, including configuring VPCs, implementing autoscaling, managing security groups and setting up load balancers.Developing and deploying containerised applications using Docker and Kubernetes.Expanding upon skills in JavaScript Programming and Software Development, with experience in:Object-Oriented Programming (OOP), Asynchronous Functions (Promises, Callbacks), Node Express API Development, Database Management (Postgres, SQL) and MVC (Model-View-Controller) Architecture

Managed a diverse caseload of clients in varying stages of traversing the immigration system, provided personalised, trauma-informed support and guidance. Utilised the SMART framework to ensure targeted and achievable outcomes. Maintained meticulous CRM records in strict adherence to GDPR regulations.