Sarah Roman Reimer Email & Phone Number

Stamford, Ct, Us

Stamford, Connecticut, United States

New York City Metropolitan Area

New York, New York, United States

New York City Metropolitan Area

New York City Metropolitan Area

Greater New York City Area

Greater New York City Area

Greater New Orleans Area

Client Relations • Managed 14 client accounts, that comprised of 15,000+ groups, including client services, product implementation, and billing -- Promoted to a leadership role after 9 months -- Upsold 7 current clients to adopt new tools to increase their engagement with ChapterSpot platform • Maintained close relationships with headquarters clients including organization Executive Directors through weekly and bi-weekly communications• Identified problems and facilitated solutions for client needs based on organization growth, objectives and goals Implementation Specialist• Conducted all implementations for new clients from scoping to launch • Created custom group templates for organization needs• Worked with the development department to configure import settings for historical data• Wrote test cases to ensure seamless integration between ChapterSpot platform and member database -- Databases include Salesforce, Patriot, iMIS, & Razors Edge• Designed and oversaw training for headquarters staff and subgroup leaders“Product Manager” – Agile Scrum method• Served as “Product Manager” in Agile Scrum method for team of 4 people -- Created and maintained backlog of tasks -- Lead weekly Sprint meetings to ensure my team is meeting objectives and goals• Managed a team of 4 people to ensure they are completing their objectives in Customer Operations, Customer Success, Billing & Accounting, and Support• Acted as “Scrum Master” in Agile Scrum method implemented for a client

Greater New Orleans Area

Account Manager• Managed 500 chapters and 6 headquarters non-profit organizations• Created and lead a training program for an organization with over 230 accounts that achieved a 100% adoption rate • Curated contact lists for daily communication with groups• Assisted with customer operations and support for 3,000 groups to ensure the success of each on the ChapterSpot platformOperations & Billing• Designed and implemented routine processes within training, billing, customer retention, and customer support• Redesigned and executed company’s largest billing day of the year for 100% revenues accounted for • Ran annual billing of all client accounts • Billed headquarters organizations on a monthly, bi-annual and annual basis

Greater New Orleans Area

- Distributed Iconic nutrition beverage at local fitness events, grocery stores, and campuses- Promoted brand mission and product at numerous events

Bachelor Of Science, Management; Marketing, Business Management

Education record