· Receiving outbound calls from customers in the provision of vehicle novated leasing product and service information through Salesforce and PureCloud.· Ensuring behavior is consistent with the Code of Conduct, principles and policies of cultural diversity, WHS and SmartGroup values.· Managed high volumes of financial activity in a fast -paced, risk-based corporate environment.· Creating a positive relationship during all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction.· Reviewing novated leasing documents in a precise manner, dealing with vehicle claims, fuel card issues, car insurance and registration renewal queries.

• Perform development and phase appropriate validation of analytical methods in support of API manufacturing projects for small molecules and/or peptides under GMP procedures.• Update of protocols in the method development stage to comply with acceptance criteria for Validation testing.• Prepare data and documents accurately and efficiently, in line with the department's culture of Right First Time. This data would have been analysed using Empower software.• Train new analysts as required in the appropriate SOPs.

• Carry out a range of Internal application studies, experiments and investigations on different assays as required by the project. • Reports status of experiments to supervisor, write up experimental reports/protocols and prepare them for QA/RA approval.• Part of a Development team that carries out numerous verification testing on a new clinical chemistry analyser in order to approve it for the US & European market. Types of testing would include precision testing, linear testing, interference, sensitivity and stability testing.• Attend regular team meetings to stay informed of the progress of the current project and also attend daily management meetings with my sub-team to discuss milestones and keep each other up to date on our day-to-day schedules.• Participate in other group activities, such as engagement groups and give small presentations.• Involved in training new associates over an 8-week period.

• Customer Service Desk and till operation, dealing with high numbers of customers in a busy environment.• Ensure the shop floor was in good condition and maintaining stock levels.• Communication with fellow colleagues to ensure department ran smoothly. • Ensure compliance with company policies.

Working as a part time sales assistant in woodies gave me strong communication skills, confidence and independence by working with the public and fellow colleagues.Since this was my first job, I have gained a lot of knowledge and it has thought me a lot about the working world.During my time here my role was to provide friendly and efficient customer service to all customers and to satisfy their needs.Key tasks included working in a highly fast paced environment, working as part of a team to ensure daily targets were met.I had the responsibility of managing the reception desk every weekend and dealing with all customer queries and complaints in a polite and professional manner.