Sarah Wilkinson Email & Phone Number

Richmond, Va, Us

Richmond, Va, Us

Richmond, Virginia, United States

Developed implementation plan to operationalize foundational training courses owned by Technology Risk Management in support of Capital One’s technology-focused objectives.- Designed and implemented self-paced learning plan comprised of eight videos and three online quizzes covering technology risk fundamentals for new hires.- Devised scheduling strategy for three instructor-led lessons learned courses, including documenting course owner and training program manager roles and responsibilities.- Crafted launch communication strategy for learning plan and courses.

Richmond, Virginia, United States

Devised & executed innovative learning & development strategies across the organization to drive productivity, improve associate retention/experience, & facilitate a collaborative work environment. - Pioneered & successfully launched inaugural onboarding program for 42 data scientists & quantitative analysts across nine lines of business; coordinated with key executives to identify new hires & devised a project strategy outlining the program’s format, specific classes, & networking opportunities to secure funding; 93% of survey respondents indicated they would recommend the program & had a better understanding of job family & relevant skills needed.- Initiated, built, & delivered first Operational Risk Learning Advisory Council; partnered with seven council members in devising & implementing a standardized operational risk community learning strategy to support 400 associates in the operational risk community spread across four different departments. - Selected by executive leadership to lead several directors & senior leaders in the development of technology risk management cases to strengthen technology & enterprise services risk management associates’ judgment and problem-solving skills to increase the team’s operational risk acumen. - Designed learning solutions for enhanced mitigation practices key initiative to ensure 450 first- & second-line associates were positioned to efficiently conduct assessment activities & prepare mitigation plans with consistency & accuracy.- Collaborated with a department director in designing & implementing a department-wide strategic problem-solving cohort-based program offered to ~300 associates.

Richmond, Virginia, United States

Served as a Learning and Development Manager and collaborated with various departmental leaders and subject matter experts (SMEs) to identify specific knowledge and skills needed to enhance day-to-day team operations and minimize operational risks. Devised targeted solutions to drive learning recommendations to implementation. - Created tailored learning strategies for multiple key initiatives and developed nine specific training programs for associates across various lines of business; solidified preparedness for methodology enhancements and launches of new systems of record. - Conducted holistic training needs assessment for crisis management and identified specific operational gaps; designed Capital One’s first-ever crisis management eLearning program to efficiently onboard new crisis management associates; streamlined the entire onboarding training materials for the executive response team.

Richmond, Virginia, United States

Served as a Learning and Development Manager and collaborated with various departmental leaders and subject matter experts (SMEs) to identify specific knowledge and skills needed to enhance day-to-day team operations and minimize operational risks. Devised targeted solutions to drive learning recommendations to implementation. - Created tailored learning strategies for multiple key initiatives and developed specific training programs for associates across various lines of business; solidified preparedness for methodology enhancements and launches of new systems of record.- Revamped and transformed the delivery of third-party risk management trainings by shifting the organization from strictly using in-person instructor-led training to engaging learning experiences that utilized a variety of self-service modalities, which significantly reduced excess travel times and expenses.

Richmond, Virginia Area

Partnered with various lines of business department leaders in assessing skill needs and outlining learning & development strategies to improve efficiency and productivity, while managing a team of 13 instructional designers.- Designed and implemented site-specific learning strategies for Capital One’s US Card line of business to support new associates that joined the company via an acquisition; provided critical competency-based training for associates to enable alignment with Capital One’s standards and best practices - Created and integrated an efficient intake process for client managers when requesting instructional design support.

Richmond, Virginia Area

Consulted with clients in strategizing learning and development initiatives to support their various lines of business to drive operational efficiency and increase shared knowledge.- Managed 12+ new hire training projects for various call center groups within the US Card line of business to ensure the call center & back-office agents received up-to-date training on products & procedures to enable a quality customer experience.- Partnered with a team of executives and Subject Matter Experts (SMEs) in building job family programs for associates across the company, including Procurement College, Process Management College, and Consumer Credit College.