Sarah Ryan Email & Phone Number

San Francisco, CA, US

San Francisco, CA, US

South San Francisco, California, US

• Collaborate with operational teams to evaluate current processes, identify and implement improvements, and define success metrics
• Analyze data trends to identify inefficiencies in agent workflows, successfully implementing changes to achieve target metrics
• Effectively communicate complex business problems and technical solutions to stakeholders of various levels, facilitating decision-making and alignment
• Partner with cross-functional teams to create and implement technical solutions

South San Francisco, California, US

• Lead team of 3 Sr Program Managers
• Optimize rhythm of the business reporting metrics related to self-service and agent efficiencies

San Francisco, California, US

• Managed Senior Program Managers supporting the Customer Experience organization, including Customer Support, Professional Services, Customer Success, and Startups
• Scoped and implemented transformational technical solutions to introduce automation within the user and agent experience
• Led numerous company top priority programs, requiring strong leadership and communication skills, ability to articulate complex ideas and convey them in a clear and concise manner
• Partnered with PMO leadership drive scale PMO team standards, including developing processes and best practices
• Established strong partnerships with cross-functional teams, including Engineering, IT, Product, Sales, Marketing, Security

San Francisco, California, US

• Successfully drove a diverse portfolio of high-impact programs aligned with Customer Experience leadership's strategic goals
• Ensured successful programs by defining milestones and success criteria, managing risks and dependencies, communicating progress, and deploying change management

San Francisco, California, US

• Oversaw numerous cross functional projects aligned with Customer Experience leadership's strategic goals
• Partnered with Software Engineering teams to create, build and deploy innovative solutions for improving the Customer Experience
• Managed feature deprecations across the organization to ensure customers and internal departments are prepared Develop intake and prioritization process for feature deprecations
• Lead communications across project team and stakeholders
• Provided stakeholder management across Advocacy, Success, Professional Services, Product Engineering, and Sales departments
• Built documentation throughout project life cycle; including requirements, charters, project plans and status reports

San Francisco, California, US

• Established work ow for intake process and prioritizing projects
• Implemented structure for reporting on project status and key milestones Managed Confluence for Advocacy Operations
• Responsible for communication to stakeholders on project phase changes
• Created and maintained documentation on Confluence structure

San Francisco, California, US

Madison, WI, US

• Develop and facilitate strategic traditional and digital marketing plans
• Build and maintain client flowcharts to meet client goals and budgets based on business objectives
• Write thorough creative briefs and job orders to ensure all projects are communicated to team members effectively
• Facilitate all client facing communication including presentations, meetings, and events
• Responsible for managing over $1.5 million in client billings
• Maintain knowledge of industry trends, clients’ brands, products, and competitive landscape

Chanhassen, MN, US

• Internal promotion to leadership position within the Account Management team
• Oversee 4 Account Manager’s workload and accuracy
• Train new talent throughout 10-week training program
• Involved with interviewing process for all new hires

Chanhassen, MN, US

• Lead multiple creative campaigns simultaneously
• Maintain high levels of communication with clients
• Provide strong negotiating and troubleshooting skills
• Collaborate with clients to create unique and effective promotional tools
• Partner with team members and sales representative to effectively meet client’s needs
• Manage accounts for clients including, Cargill, Allianz, and California Pizza Kitchen

• Conducted 50 interviews with middle school children to research media effects
• Coordinated with professor, research assistants, and parents scheduling over 200 interviews
• Created coding schemes based on interview data
• Entered interview data using SPSS in order to interpret research findings

Milwaukee, WI, US

• Established potential business partnerships with companies in the Madison area
• Developed promotional events to increase game attendance, including UW-Madison Student Nights
• Generated Milwaukee area business relationships
• Initiated event partnerships with Student Housing and UW-Madison’s Alumni Association
• Facilitated 30 game day events and 5 professional athlete appearances