Sarah Ryan's Location
Madison, Wisconsin, United States, United States
Sarah Ryan's Contact Details
Sarah Ryan work email
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Sarah Ryan personal email
n/a
Sarah Ryan phone numbers
About Sarah Ryan
Experienced Project Manager with a demonstrated history of working in the computer software industry. Skilled in Sales, Organizational Leadership, Management, Account Management, and Project Coordination. Strong program and project management professional with a Bachelor of Arts focused in Communication Arts and Sociology from University of Wisconsin-Madison.
Sarah Ryan Work Experience Details
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Strategy And Program Management LeadMercury Oct 2024 - PresentSan Francisco, Ca, Us -
Senior Program ManagerMercury Mar 2024 - Oct 2024San Francisco, Ca, Us
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Senior Operations Program ManagerStripe Apr 2022 - Mar 2024South San Francisco, California, Us• Collaborate with operational teams to evaluate current processes, identify and implement improvements, and define success metrics• Analyze data trends to identify inefficiencies in agent workflows, successfully implementing changes to achieve target metrics• Effectively communicate complex business problems and technical solutions to stakeholders of various levels, facilitating decision-making and alignment• Partner with cross-functional teams to create and implement technical solutions -
Manager, Business Process - InterimStripe Sep 2023 - Jan 2024South San Francisco, California, Us• Lead team of 3 Sr Program Managers• Optimize rhythm of the business reporting metrics related to self-service and agent efficiencies
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Manager, Program ManagementZendesk Mar 2021 - Apr 2022San Francisco, California, Us•Managed Senior Program Managers supporting the Customer Experience organization, including Customer Support, Professional Services, Customer Success, and Startups•Scoped and implemented transformational technical solutions to introduce automation within the user and agent experience•Led numerous company top priority programs, requiring strong leadership and communication skills, ability to articulate complex ideas and convey them in a clear and concise manner•Partnered with PMO leadership drive scale PMO team standards, including developing processes and best practices•Established strong partnerships with cross-functional teams, including Engineering, IT, Product, Sales, Marketing, Security -
Senior Program ManagerZendesk Sep 2020 - Mar 2021San Francisco, California, Us•Successfully drove a diverse portfolio of high-impact programs aligned with Customer Experience leadership's strategic goals•Ensured successful programs by defining milestones and success criteria, managing risks and dependencies, communicating progress, and deploying change management
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Program ManagerZendesk Nov 2016 - Sep 2020San Francisco, California, Us•Oversaw numerous cross functional projects aligned with Customer Experience leadership's strategic goals•Partnered with Software Engineering teams to create, build and deploy innovative solutions for improving the Customer Experience•Managed feature deprecations across the organization to ensure customers and internal departments are prepared Develop intake and prioritization process for feature deprecations•Lead communications across project team and stakeholders•Provided stakeholder management across Advocacy, Success, Professional Services, Product Engineering, and Sales departments•Built documentation throughout project life cycle; including requirements, charters, project plans and status reports
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Project AnalystZendesk Jul 2016 - Nov 2016San Francisco, California, Us•Established work ow for intake process and prioritizing projects •Implemented structure for reporting on project status and key milestones Managed Confluence for Advocacy Operations•Responsible for communication to stakeholders on project phase changes•Created and maintained documentation on Confluence structure
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Customer AdvocateZendesk Apr 2015 - Jul 2016San Francisco, California, Us
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Account ExecutiveKennedy Communications Mar 2014 - Apr 2015Madison, Wi, Us•Develop and facilitate strategic traditional and digital marketing plans•Build and maintain client flowcharts to meet client goals and budgets based on business objectives•Write thorough creative briefs and job orders to ensure all projects are communicated to team members effectively •Facilitate all client facing communication including presentations, meetings, and events•Responsible for managing over $1.5 million in client billings•Maintain knowledge of industry trends, clients’ brands, products, and competitive landscape -
Lead Account ManagerBusiness Impact Group Jun 2013 - Mar 2014Chanhassen, Mn, Us•Internal promotion to leadership position within the Account Management team •Oversee 4 Account Manager’s workload and accuracy •Train new talent throughout 10-week training program •Involved with interviewing process for all new hires -
Account ManagerBusiness Impact Group Sep 2011 - Mar 2014Chanhassen, Mn, Us•Lead multiple creative campaigns simultaneously •Maintain high levels of communication with clients •Provide strong negotiating and troubleshooting skills •Collaborate with clients to create unique and effective promotional tools •Partner with team members and sales representative to effectively meet client’s needs •Manage accounts for clients including, Cargill, Allianz, and California Pizza Kitchen
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Project CoordinatorUniversity Of Wisconsin Oct 2009 - May 2011•Conducted 50 interviews with middle school children to research media effects•Coordinated with professor, research assistants, and parents scheduling over 200 interviews•Created coding schemes based on interview data•Entered interview data using SPSS in order to interpret research findings
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Consumer Marketing InternMilwaukee Brewers Baseball Club Mar 2010 - Oct 2010Milwaukee, Wi, Us•Established potential business partnerships with companies in the Madison area•Developed promotional events to increase game attendance, including UW-Madison Student Nights•Generated Milwaukee area business relationships•Initiated event partnerships with Student Housing and UW-Madison’s Alumni Association•Facilitated 30 game day events and 5 professional athlete appearances
Sarah Ryan Skills
Data Analysis
Creative Writing
Grant Writing
Microsoft Office
Stata
Spss
Organizational Leadership
Project Management
Project Coordination
Multi Tasking
Promotions
Team Leadership
Microsoft Excel
Research
Customer Service
Account Management
Marketing
Management
Social Media
Sales
Marketing Strategy
Leadership
Marketing Communications
Advertising
Social Media Marketing
Sarah Ryan Education Details
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University Of Wisconsin-MadisonCommunication Arts And Sociology
Frequently Asked Questions about Sarah Ryan
What company does Sarah Ryan work for?
Sarah Ryan works for Mercury
What is Sarah Ryan's role at the current company?
Sarah Ryan's current role is Strategy and Program Management Lead at Mercury.
What is Sarah Ryan's email address?
Sarah Ryan's email address is sh****@****esk.com
What is Sarah Ryan's direct phone number?
Sarah Ryan's direct phone number is +141541*****
What schools did Sarah Ryan attend?
Sarah Ryan attended University Of Wisconsin-Madison.
What skills is Sarah Ryan known for?
Sarah Ryan has skills like Data Analysis, Creative Writing, Grant Writing, Microsoft Office, Stata, Spss, Organizational Leadership, Project Management, Project Coordination, Multi Tasking, Promotions, Team Leadership.
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