Sarah S. K. Email & Phone Number

San Antonio, Tx, Us

-Follow detailed operational processes and procedures to analyze,escalate and assist in remediation of security incidents.-Create and track incidents and requests with integrated ServiceNow(SNOW) ticketing system.-Perform analysis of log files of Firewall, IPS, IDS, Server, and Proxy viaSplunk SIEM solution.-Analyze PCAP files, narrow down anomaly traffic with Wireshark,examine the details of the infected hosts and write IOC on executivesummary reports.-Assist in performing periodic access and inactivity reviews.

San Antonio, Texas, United States

Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.Attended faculty meetings and professional development opportunities to stay abreast of current teaching strategies and content knowledge.Met with students outside of class to answer questions, explain difficult concepts and address individual concerns. Taught HTML and Phyton coding languages through 9-12th grades.Attended professional development technology courses to increase knowledge base and learn new information.

Istanbul, Turkey

Collaborated with upper management to drive strategy and implement new processes.Improved systems with addition of new features and infrastructure.Planned computer systems using information engineering, data modeling, and structured analysis. Assessed business requirements to create focused solutions.Researched and adopted new technologies to add value to existing offerings.Provided client support on system operation and troubleshooting.Resolved or escalated problem tickets to resolve user issues.Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions. SAP and SD developmentOffered input for complex documents to support client-ready final versions.Resolved malfunctions with systems and programs through troubleshooting.