Owner of Small BusinessSarah Schickel Graphic Design - Greencastle PADecember 2020 - CurrentUtilizing Adobe Software and the Cricut machine to make custom made orders.Administrative Assistant/Filing ClerkGladhill Pest Services - State Line, PAOctober 2018 to December 2020Entering customer contracts into the pest software.Filing customer contracts and invoices.Creating files for customers.Logging the vehicle services through Microsoft Excel.Reception dutiesTechnical Support & Customer Service RepresentativeWolters Kluwer Health - Hagerstown, MDDecember 2016 to October 2018Tier 1 product support for online nursing textbooks and quizzing modules.Learning customer service and processing orders in Advantage.Hands on experience assisting customer through phone calls, and chat.Process and emailing invoices to customers through Advantage.Working as a team to diagnose and troubleshoot technical issues with products and also technical issues on the customer end. Create, update, and edit SOP's as technical and policychanges occur.Extensive experience with Salesforce.Processing orders for both books and journals and answering customer inquiries regarding bookand journal subscription orders.Process refunds and credits for customers.Process mass quantity requests for school bookstores and career institutions.Technical support experience with online medical journals and Nursing Center.Create mass quantities of access codes for The Point to fulfill customer orders and otherrequests.Data EntryMerkle Response Management Group - Hagerstown, MDSeptember 2013 to December 2016Key client data into computer system.Data feeding and processing.Research and look up of individuals names and demographic information such as addresses.Sent back reject letters to clients.ReceptionistAntrim Way Honda - Greencastle, PANovember 2012 to June 2013Greet customers with a smiling face and inquired on need and assisted in best way possible.Answer phone and directed calls to appropriate departments within the dealership.Mail out letters to customers.Utilize QuickBooks, CRM, and Web Suite.CashierSunnyway Foods - Greencastle, PASeptember 2007 to June 2012Greet customers and assisted customers with their needs.Handle cash, checks, credit/debit transactions.Clean area and kept customer service area organized.