Client Care Specialist
Waller, Texas
First and foremost my position was to be a client and patient advocate, ensuring we had happy clients and their time with us was as enjoyable as it can be when dealing with veterinary care. I was responsible for completing daily tasks which include: taking calls, scheduling and confirming appointments, preparing patient charts, shipping lab samples, returning calls to the answering service, managing the office email, connecting with referring veterinarians and hospitals, and checking patients in and out of the hospital for appointments, walk-ins, and emergencies. In addition to these tasks, I sent out email reminders for monthly farm calls to several large boarding facilities in the Cypress area, and individual reminder emails to clients at a premier dressage training facility. I was also in charge of the student volunteers, ensuring they have all of their required paperwork and that they were placed with a veterinarian on the schedule for the day. I also worked behind the scenes as needed. This included administering treatments to in-house patients, transportation of patients, and assisting veterinarians with appointments and hospital cases.