Provide strategic consultation services to growing organizations in project and program management; accreditation preparation and ongoing compliance; process, policy & procedure development; culture design; training & development; and employee & consumer engagement.-Program management for hospice, palliative care, and advanced illness member organization in support of not-for-profit programs across the US. -Partner with (Social Determinants of Health) SDoH healthcare technology startup, assisting with training, program design, system design and QAT, and client support.-Supported MBHO through their first cycle of development, submission and onsite review, earning a full, 3-year NCQA Accreditation.

Drove on-boarding initiatives and system training for newly hired and existing staff for largest Medicaid HMO in State of Michigan. Also served plans and implementations in Illinois, Iowa, and New Hampshire. Developed and formalized learning and development efforts to train and advance professional efforts of staff for current and new lines of business. Managed direct staff and provided guidance and recommendations to departmental training liaisons. Spearheaded creation and launch of Meridian University, an enterprise-wide learning organization, including training for departments, on-boarding, leadership programs, system training, communication, software, and soft skills.- Ensuring positive and proactive company culture. - Collaborating with IT to support bi-monthly system releases.- Launched training to support implementation of new product lines for a fast growing multi-state enterprise. - Maintained compliance with contractual training requirements in accordance with state, federal, and regulatory guidelines (CMS, NCQA, URAC).- Coordinated efforts to sponsor community involvement, employee engagement and after work sports and team building activities, including partnership with “Winter Blast,” the largest winter festival in Michigan.- Developed and expanded SharePoint site for training materials and culture.Oversaw development of training for Medicare, Medicaid, and Exchange products, including new Medicaid & Medicare health plan implementations, a CMS approved training program and materials for staff and provider partners to meet requirements of CMS Demonstration Project, the Medicaid-Medicare Alignment Initiative.Created and delivered launch training for systems of Pharmacy Benefit Management Company opened in 2011 to facilitate processing and payment of drug claims, formulary development and maintenance, contract with pharmacies, and negotiate discounts and rebates with drug manufacturers. Proprietary IT system built in-house.

Assumed increasing levels of accountability and successfully managed change as company grew from 200 to 700 employees. Developed and maintained training & development, member & provider marketing materials, external communications including website content, and portal content to support evolving business. - Developed guidelines, corporate style guide and standards for newly created Communications department.- Led communications team of writers, graphic designers, and social media developer to write, create, publish and print marketing & communication materials for members and providers in accordance with Medicaid and Medicare marketing guidelines, along with NCQA and URAC.- Managed website development and ongoing monitoring, also leading branding initiatives, including corporate name change to reflect Meridian’s increasing business and focus. - Published award winning employee newsletter monthly to provide state and enterprise relevant news and information across the organization. Won APEX Award in 2013 for most improved newsletter.- Supported SharePoint implementation, the platform for company intranet, training, and communications sites.- Established and grew LinkedIn, Facebook and Twitter presence.- Managed newly formed Project Management Office (PMO) to drive successful planning and execution of new products, including the winning RFP, planning and launch of a new Medicaid plan in the State of Iowa.- Managed training planning, development and execution of new business implementations for expanding and additional product lines.Key to a successful launch was coordinating with internal departments to create framework for new plan’s in the areas of: contractual compliance, policies & procedures, proprietary system modification, staff training in new state and corporate office, coordinate with state & federal partners on materials, website, system, and document review.

Added value in expanding employee on-boarding program into a comprehensive learning and orientation program. Developed and delivered a program to standardize training for administrative support team.Designed and developed materials for user acceptance testing for proprietary managed care system functionality, proprietary web portals, MS Office products, soft skills, and department specific topics.

Led start-up efforts on behalf of medical physicist building a recruiting business. Managed operations, policy development, system implementation, and training. Established positive relationships with senior leaders and HR department staff at hospitals and associated medical facilities. Generated new clients. Created and executed national marketing plans.

Provided full lifecycle recruiting of candidates for clients in commercial construction. Increased market share in mid-Atlantic region through understanding clients’ needs via research and building relationships. February 2008 achieved #4 ranking in US, for Commercial Construction market.

Delivered project management and training services to clients, including Aimia in support of Ford Motor Company growth efforts via FORDSTAR dealer training network. Taught courses geared to sales and service with commercial clients on Ford Motor Credit finance products, Situational Leadership®, CRM with commercial clients and Selling to Women. Worked with Ford in-house training production team to develop new training and improve existing products. Trained management personnel on effective leadership practices to strengthen team performance and reduce human resource issues.