-Provide marketing training, focusing on branding, content strategy, and social media.- Audit business processes and implement workflow improvements using tools like Mailchimp, Bookeo, Calendly, Trello, nubspot, and Asana.- Offer website editing services

- Executed in-app campaigns and sales from strategy to analysis and optimization - Published content that built our audience and boosted in-app engagement - Lead a team of Moderators in our discourse forums - Tracked ongoing issues and worked with the development team on resolutions - Built strategies to achieve quality customer satisfaction in our support channels

- Head of CRM, Customer Support and VIP Management. - Built and managed all customer facing campaigns, content and community - Developed and managed creative projects from concept to design and analysis - Managed communities and moderated user-generated content on Facebook and Twitter - Worked closely with the Community team to interpret measured statistics - Consulted on development of social/promotional strategy, policies and guidelines

- Created profitable KPI-driven VIP campaigns (pop-up triggers, mass emails and post-campaign analysis) - Trained & managed a remote team of 5 customer service representatives - Designed marketing promotions on Facebook to engage, convert, and retain customers - Optimized relationships and increased customer loyalty and revenue with VIP campaigns - Ensured positive and consistent user experience with online customer service processes

- Managed and trained a remote team of 7 customer service reps / community managers - Developed, implemented and optimized comprehensive content marketing strategies and deliverables - Generated live conversations about products with influencers and community - Created, implemented, and analyzed CS and VIP protocols

Tel AvivOver all - Hands-on and leadership experience across a large range of logistics functions including: production planning, inventory management, customer service, forecasting, transportation and distribution with a diverse group of companies' products, and services. Leads the Shipping and Logistics Group, which is composed 10 staff members, responsible for the recruitment and training of new staff Responsible for the preparation of shipping procedures and execution plansCoordinates with Vendors, Expediters, Engineers, Forwarders and shipping companies to ensure timely delivery and safety of the cargo during shipment and delivery in the most economical shipping mode. Monitors and control the overall logistic cost of the project Reviews and approve the export packing specifications and transportation drawings of VendorsNegotiated a new logistics partnership with freight forwarders for warehousing and supply chain management.Numerous other skills and achievements related to shipping/receiving and warehousing, from working with accounting, to inventory.

Organize and maintain the office, communication skillsUpkeep of databasesRun errandsOffice skills such as faxing, copying, phones, arranging travel,submiting expense reports and filing paperworkKeep track of finances