BILLTRUST, Lawrence Township, NJ$200m+ annual revenue. 700+ employees. Fintech SaaS company with presence in US, Netherlands, Belgium, Germany, and Poland.Senior Director, Global Leader of HRBPs, 2023-2024• Elevated and led global HRBP function to drive HR COE programs, improving organizational design and efficiency.• Acted as advisors to business leaders, enabled people managers, and managed employee relations, improving team communication and engagement.• Collaborated with executive leadership team to identify 46 (7%) critical roles across company and 21 potential successors, ensuring business continuity and talent readiness.• Partnered with senior leadership to identify and establish annual department MBOs.• Drove goal planning across organization to achieve 93% employees having goals in system and directed line of sight on impact to key company objectives.• Increased HR employee engagement by +13% and favorability by + 21% through targeted initiatives, identifying swim lanes, and strategic communications.• Implemented standardization of sales performance management practices to identify and manage bottom 20% performers QoQ with consistency.• Designed and implemented company-wide promotion criteria, standardizing career advancement processes across organization to promote fairness and consistency.• Led communication timeline and messages for all major people related events to include onboarding of executives, departures of key roles, employee relations, and challenging organizational changes.

LIVEVOX, San Francisco, CA$136M annual revenue. 500+ employees. Contact center solution SaaS company with presence in US, India, Colombia.Director, Global Leader of HRBPs, 2021-2023• Spearheaded HRBP function across North America, South America, and India.• Partnered with senior leaders to organizationally restructure 30% of workforce while taking average manager span of control from 3:1 to 5:1.• Redesigned and delivered global leadership development with emphasis on talent assessment and leadership capabilities to improve productivity by employee ($200k / EE starting point) and overall company performance curve (74% rated 4 and 5, decreased to 22% as more realistic view).• Drove organizational planning by implementing bi-annual talent assessment calibration and succession planning.• Established focused career development training attended by 20% of organization and received four out of five participation satisfaction rating.• Drove participation for annual engagement survey and performance reviews with annual engagement survey participation 80%+, annual engagement score 80%+, and increased participation of annual performance review from 90% to 99%.• Improved leadership awareness and employee engagement by streamlining employee relations, internal mobility, onboarding, and use of exit data.• Led DEI efforts by supporting creation of ERGs, global community outreach, and celebration of diversity and recognition

LiveVox Communities of Interest are employee led, self-directed voluntary group that offers opportunities to network internally, to attract a diverse employee base, to provide the inclusion of ideas and solutions, and to create opportunities for mentoring and career development.

LiveVox is at the forefront of cloud contact center innovation and is a next-generation contact center platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive performance in your contact center. Our battle-tested risk mitigation and security tools help clients maximize their potential in an ever-changing business environment.

INTUITIVE SURGICAL, Sunnyvale, CA $7.1B annual revenue. 13,000+ employees. Medical device company, world leader in robotic assisted minimally invasive surgery with presence in 66 countries.Senior HR Business Partner, US Commercial, 2017-2021• Drove and oversaw HR programs and initiative for US Commercial. • Served as trusted advisor to commercial leadership in areas of employee engagement, talent development, compensation planning, employee relations, organizational development, and succession planning.• Implemented standardized approach to managing sales performance, resulting in increased turnover and sales quota attainment.• Introduced talent assessment and succession planning across 30+ leaders which were tied to organizational talent planning, leading to companywide practice.• Partnered with sales operations, sales compensation, and talent development to implement practices based on industry trends and company growth in way that mediated risk and sustained by organization long term.• Played key role in developing organizational health metrics for leaders. • Collaborated with leaders to make data driven decisions for change and engagement• Conducted complex employee relations investigations in partnership with legal department.• Operated as one of founding women ERG board members. • Implemented ambassadorship program which was tied to organizational talent and succession planning.• Promoted twice in tenure, due to outstanding performance and leadership.

Active board member of an inclusion and diversity group with a focus on creating an inclusive workplace where our culture and practices support the recruitment, retention, and advancement of women in our company.

ZELIS HEALTHCARE, Morristown, NJHealthcare cost containment company with 400+ employees ranging from hourly, non exempt to exempt management.Senior HR Generalist / Benefits Specialist, 2016-2017• Championed all aspects of recruiting process from sourcing to offer. • Managed company’s engagement group to plan, assess, and implement associate engagement events / activities to stimulate associate interaction. • Oversaw all employee relations cases and investigations, benefits, and payroll administration.

LUCAS GROUP, Atlanta, GAExecutive recruiting company with 400+ employees. HR Business Consultant, 2015-2016• Improved all HR processes including onboarding, HRIS management, and HR transactions. • Conducted employee relations and conduct investigations.

NATIONAL VISION, Duluth, GADomestic optical retailer with 8,000+ employees, 800+ locations, and 2 labs. Employee Relations Generalist, 2010-2015• Promoted three times during tenure for exceptional performance. • Managed heavy volume transactions of new hires and employee movement across company. • Processed 50+ new hire onboarding, 60+ employee movement transactions, and 20+ unemployment claims per month. • Owned annual performance review processing for all 8,000+ employees.