An engaged passionate self-starter administrator operating a 60 bed nursing and rehabilitation facility in accordance with established policies and procedures while in compliance with all state / federal regulations. -In 14 months managed to increase facility CMS star rating from 2 to 4, with 5 star overall quality measures. -Supervised 80 employees and directly managed 10 departments to improve operations, communications, and enhance comprehensive resident centered care. -Consistently maintained labor expenses at or below budgeted PPD targets. -Successfully passed annual recertification Survey / Covid- 19 focus survey x3 and 0 citations received. -Implemented strategic investments to the Therapy Department by contracting local CFY’s and reduced annual wage variance by $50,000.

Educate doctors, facility/ hospital discharge planners and other CCRC communities on how beneficial home health services are for an optimal continuum of care to a lower level of care setting. -Developed & maintained professional relationships with hospitals, SNF’s, ALF’s, Board & Cares, MD offices and the general community.-Collaborated with the Director of Nursing to ensure reimbursement and booked rates were accurate for month end billing.-Cultivated and maintained effective customer service relationships between our company staff, patients and referral partnerships.-Improving financial success by achieving and surpassing financial forecasts with obtaining and negotiating new HMO and DME contracts. -Collaborated with the Admissions team to validate clinical information and appropriate scheduling of field clinicians in a timely manner so as to increase productivity, patients and referral sources satisfaction rate. -Streamlined admissions process between company’s Sacramento intake and San Diego intake divisions within 1 week.

Works to drive business development and facilitate the intake process of admitting terminally ill patients onto Hospice services at varying levels of care: respite, general inpatient, and continuous.-Served as a liaison between patients’ families, nurses/ social workers, doctors, referral sources, physicians, and facility staff to coordinate the admission including: appointments, payer source eligibility, treatment procedures, and discharge orders.-Entered in all demographic information into patient records including ICD 10 codes, medical stipulations, financial assessment, placement assessments, and insurance benefits.-Maintained comprehensive working knowledge of managed care contractual relationships and ensured that medical equipment/ services were delivered in accordance with contract provisions. -Triaged the needs of patients on service to facilitate care via telemedicine 24/7 and reduce quarterly hospital readmission rate by 33%.-Developed working relationships with other hospice, home health, and skilled nursing operations’ to adhere to patient centered care and allow the most appropriate transition of care.

Provides individualized support to clients with clinical and behavioral needs, in compliance with Community Service Board, Fairfax County, Medicaid, and State and Federal regulations. -Worked with a multidisciplinary team to aid one-on-one counseling and rehabilitation for individuals with severe mental illness and/or co-occurring disorders, from socio-economically diverse backgrounds.-Collected patients’ vitals and administers physician-prescribed medication in accordance with the MAR. Passed meds to 6-8 residents at varying schedules, depending on the community. -Facilitated recovery-oriented activities with residents, stimulating preventative care and/or crisis stabilization.-Integrated medical and mental health diagnosis codes (ex. ICD-10), disability and treatment procedures with client progress reports that were completed daily in each patient’s health record.