A result orientated professional with over 25 years of experience in operations, project management, human resources, staffing, sales, marketing and general management. Enthusiastic and committed collaborator with strong proficiencies and demonstrated accomplishments in the following areas:Program integrationProcess redesign and standardizationSales, presentations and trainingsP&L and budget accountabilityVendor managementStaffing and workforce planningBusiness and competitive analysis strategiesPeople development & team buildingBusiness DevelopmentExecution of Strategic Business PlansProfessional experience Director Responsible for the design, build, implementation, and assessment of new innovative clinical programs that support high risk populations with complex medical and behavioral health needs. Evaluated program cost effectiveness as well as quality outcomes and results targeted to meet the needs of each member. Worked in a highly matrixed environment with various internal and external parties involved in each program. Internal partners included: senior leadership, operations, clinical, primary care, finance, human resources, real estate & facilities, supply chain and procurement.Major accomplishments:Design, build, implementation of; Family Emergency Shelters, Hospital To Home, Critical Stabilization Unit/Respite, Member Experience Centers, State Housing Initiative “The Cottages”, Isolation and RecoveryCOVID sitesWorking closely with the Commonwealth of Massachusetts Executive Office Health & Human Services (EOHHS), EOHLC, other governmental agencies and external parties to support State program initiatives, while supporting the growth and development of CCA programs:Evaluated sites and key locations planning for potential future expansion, growth or consolidationImplemented key performance indicators to report clinical, operational and financial metrics and outcomesAnalyzed health equity and social determinants data of members being served by programsDeveloped outreach/trainings materials as well as communication newsletters/webinars to increase engagement and awarenessOperationalized standard procedures, program descriptions, job aids, staff training and other toolsDocumented best practices and areas of improvement to ensure program quality and sustainabilityEvaluated build vs. buy financial scenarios for new programsIdentified potential opportunities for new programs, initiatives or spin-offsLinked new models of care to value based-based payment models
Listed skills include Recruiting, Workforce Planning, Management, Team Building, and 46 others.