Sarah Mullane Email & Phone Number

Buffalo/Niagara, New York Area

Depew, Ny

• Responsible for overall account management including setting up new items for Vendor Managed Inventory (VMI) and Customer Managed Inventory (CMI). • Quote customer-requested items, either with or without input from the outside sales person, working out appropriate margins with an eye on making the sale, but at the same time keeping the gross profit margin as high as possible. This is done on a quote by quote basis. • Field customer questions and take orders by phone, email, and fax. Order entry and expediting, working with either Vallen warehouses or manufacturers and suppliers. • Request invoices when necessary, signing off if okay or resolving issues if needed. • Resolve customer issues such as mis-shipments, damaged or defective items, etc., in a timely manner. • Assist the national quote team.Accounts include Aurubis Buffalo, Inc., Ellwood Crankshaft & Machine, New York Power Authority, Niagara Frontier Transit Authority, Ingersoll Rand, Cooper Power Systems, Materion Advanced Material Group (national account representative).

Buffalo/Niagara, New York Area

• Worked closely with internal and outside sales personnel in all aspects of servicing new and current retail seasonal and industrial accounts, including quoting, logistics and overall account management. • Prepared and reviewed vendor agreements and customer required documentation ensuring appropriate and timely distribution of documents for domestic and import items. • Provided intake for customer complaints and followed up to ensure appropriate, timely and effective resolution. Responded to all other customer requests and issues. • Entered and updated customer orders in proprietary database. • Researched and issued credit memos for short pays, returns, and other circumstances.Retail and industrial clients included Michaels, Canadian Tire Corporation, Kohls, White Dove, Gunlocke, U.S. Water Mattress, and Osgood Textiles Inc..

New York, N.Y.

Highlights:Price negotiation, quoting and bidding for printed and digital media; awarding projects; generating and monitoring purchase orders; shipping and distribution; liaising between clients, internal teams, and outside vendors. • Managed promotional print jobs, digital media, and article reprints for Standard & Poor’s by working with internal clients and approved vendor network.• Scheduled the manufacturing aspect of a project so as to deliver on time. This included placing print jobs globally to ensure the fastest delivery time to international branch offices.• Requested quotes, negotiating pricing if necessary, awarding each job to the vendor for best results while keeping on schedule and within the client’s budget.• Prepared and monitored purchase orders in a proprietary purchase order system.• Coordinated mailings from beginning to end making sure it hits the mail in time.• Set up paper program for The Grow Network to reduce costs by taking advantage of paper prices and availability. This also improved work flow and helped maintained schedule.Clients include Standard & Poor's, Platts and J.D. Power and Associates.

New York, N.Y.

Highlights:Managed revised editions of California Social Studies program grades K through 6. Included are pupil editions, teacher editions (two volumes each for grades 5 and 6) and ancillaries totally 200+ titles.• Coordinated with production, design, editorial, manufacturing and other departments in addition to outside vendors including compositors, separators and printers.•Created and revised production schedules, status reports and page logs to track project progress; and thereby knowing where all pages are at any given time.• Established bid grids, requested quotes, coded invoices, followed up with the vendors when necessary.• Managed revised editions of California Social Studies program grades K through 6 covering pupil editions, teacher editions (two volumes each for grades 5 and 6), consumables and ancillaries totally 200+ titles.

New York, N.Y.

Highlights:Developed and implemented a print-on-demand capability for business development publications using web-based RatingsDirect content. Trained multi-departmental staff and rolled out the program globally.• Communicated with design, production, editorial and marketing departments and outside vendors on all publications and business development material throughout Standard & Poor’s.• Generated job orders and coded invoices.• Managed job-tracking and billing database which analyzes and tracks costs allowing in-depth reports on all internal and external expenses.• Forecast budgets for fee-based and business development products.• Coordinated mailings and fulfilled in-house publication requests.

New York, N.Y.

New York, N.Y

New York, N.Y.

Tradeshow and conference arrangement and attendance; credit applications; sales calls and equipment servicing; made travel arrangements, maintained calendar, general office support.

New York, N.Y.

New York, N.Y.

Highlights:Workflow improvements such as implementing an invoicing system, thereby gaining and retaining institutional customers and revamping the teacher review-copy procedure so they do not have to pay for review copies in advance.

Bachelor Of Arts (B.A.), Italian Language And Literature

Costume Design