Network Planning Risk & ControlDevelopment of new techniques and the improvement of Network Distribution Risk & Control. Evaluates moderately complex and variables issues with substantial potential impact. Project communication, Auditing and support.

Change Governance Consultant within Change Management for Hardship.As Change Governance Consultant, ensures change step progresses, evidence is identified, stored, and validated approval evidence from accountable leaders is secured for each control point.• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics• Determine areas of strength or Business Execution opportunity within defined scope of work• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations• Utilize independent judgment to guide moderate risk deliverables• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business• Collaborate and consult with leaders and executive management• Provide work direction to less experienced Strategy and Execution staff

Reviewed and monitored products and programs for adherence to Enterprise Change Management policies and/or procedures.• Reviewed documentation for the presence and reasonableness of Enterprise Change Management policies and procedures required elements, applying knowledge of project management and to judge whether the spirit of the requirement is met.• Ensured objectives were met while providing guidance, feedback, and credible challenge to our business partners.• Partnered and coached program/project managers on appropriate approaches and solutions for managing adherence risk within their projects and help ensure 95% of compliance success.• Identified risks and problem areas across the portfolio, recommending modifications to standards, policies, and procedures to improve performance.• Managed the activities of adherence validation for 95% compliance and document results in the system of record, including tracking and documenting resolution of adherence findings, applying thought leadership to established review processes as warranted for a specific product and program.• Maintained knowledge and understanding of business processes via review of line of business procedures, job aides, online courses, job shadowing, etc.• Wrote, edited and presented internal communications and training-related materials to team members of more than 60.• Well-versed on project management at Wells Fargo and understand all elements of artifacts in the Wells Fargo project management policies and procedures.• Identified and recommend alternative solutions to adherence findings and advised project managers when remediation is appropriate or when non-compliance needs to be acknowledged.

Managed and coordinated activities and resources in project life cycle to include but not limited to initiation planning, executing/controlling, and closing, in support of large-scale projects that impact multiple departments, systems and /or workflows with moderate to high risk and complexity or multiple projects simultaneously with lesser risk and complexity.• Maintained project documentation (e.g., meeting minutes, issues log, change control log, etc.) and ensures posting of documentation to project is approved in document repository and website if applicable.• Managed support and precision of project tools and equipment, updating project sites, and perform updates to project management system of record.• Produced status reporting, including milestone summary, key issues, risk, benefits, and incurred cost summaries.• Partnered with Project Manager to attain successful project implementations and 100% compliance with Wells Fargo Project Management Policy and Enterprise Project Management Office through pre-audit reviews of all project phases.• Built strong working relationships with varying levels of the organization including senior management to improve overall project performance, deliverable management, and business engagement.• Led review of monthly Data Integrity compliance for the Regulatory Programs Group through collaboration with project managers, ensuring 95% of adherence to all Project Management Standards on the System of Record.• Led the Product Strategy and Delivery Forecast Support Process for Project Managers and Technology partners which reduce.• Created and managed resource management process reconciliation and project and non-project financial tracking through the creation of forecast templates, monthly reporting, variance analysis, and issue resolution which help reduce 10% of discrepancies.• Lead the Project Coordinator Support Group within the Product Strategy and Delivery Project Management Office and facilitate monthly meetings.

Organized and facilitated client communications to all appropriate internal lines of business to ensure updated policies, procedures, and guidelines were addressed based on client needs.• Streamlined the company’s internal audit process by building a proficient method to audit and conduct thorough file reviews through Microsoft Access.• Administered the internal performance process to report trending risk areas to management to improve client team performance.• Managed the client performance rebuttal process ensuring performance metric deficiencies are remediated or improved.• Conducted random file reviews of loans to identify and resolve any discrepancies in critical risk areas to minimize compliance issues and delays in the processing of the file.• Improved the company’s performance through the creation of ad hoc, exception, trending and internal audit reports.• Maintained company policies and procedures ensuring compliance with current client directives and work standards.

Provided data management and analysis as well as documentation of daily files resulting in 100% compliance.• Identified objectives, organized needed resources, and directed operational efforts resulting in achieving stated goals.• Provided and validated complete Loss Mitigation files while interacting with other LOBs to maintain accurate information to senior management.• Trained, evaluated, and mentored team members, providing appropriate feedback, action plans, and skill training recommendations.• Developed and implemented new work methods while troubleshooting operational functions, impacting productivity and optimal quality.

Managed and reviewed files in foreclosure with issues such as, Eminent Domain, Mechanics Lien, Title Issues, and Litigated matters to be resolved before going to foreclosure sale.• Remediated escalated foreclosure files with documentation and corrective action recommendation to ensure 100% compliance with Regulatory and OCC. • Audited and evaluated all of the Attorney invoices resulting in accurate charges to customers. • Gathered and researched information for status reports and presented to attorneys and senior management.• Identified and resolved escalated HOA issues associated with foreclosure file.• Monitored and resolved escalated files from Executive Office in a timely manner.• Tracked and ensured files assigned in database are 100% resolved.• Provided research information on assigned SCRA files to senior management to ensure proper documentation and corrective action recommendations.

*Monitor the foreclosure process of defaulted mortgages to ensure compliance with the various governmental and investor guidelines. *Manage foreclosure cases from referral through the foreclosure sale date. *Provide follow-up and document all actions with attorneys, mortgage insurance companies, and investors.

*Identify corporate objectives; organize needed resources, and direct operational efforts to achieve desired results. *Proficient knowledge of Accounting, Data Entry and 10-key. *Processed mortgage payments, home equity line of credit payments, Deerfield payments, and payoffs. *Review files for payment research, corrections, and returns checks.