Responsible for delivering custom digital solutions, maintaining customer relationships, and growing accounts.

Responsible for several simultaneous projects and accounts delivering custom digital solutions in content management supporting the commercialization of products in the life sciences industry.

BSS/OSS Order Entry Implementation for Major U.S. Telecommunications Company Senior Business Analyst and Project Manager- Led 50+ requirements sessions to gather Siebel, OSM and BRM requirements for the new order entry platform for Enterprise and GSP (government specified programs) customers - Wrote detailed business specifications documents for 600+ business requirements- Directly managed three resources on staff augmentation roles- Responsible for overall account operations involved in tracking project financials against forecasts, creating forecasts for the business unit level, resource planning, and contract and SOW management- Wrote and conducted user acceptance testing for two major releases of the platform- Created end user training materials for over twenty teams for two major releases - Responsible for deliverable tracking for global teams of three to fifteen people and triaging risks and issues to client counterparts through weekly status reporting - Led meetings with client stakeholders to define the scope for new areas of the program- Performed analysis on existing Salesforce and CSG platform to ensure coverage by the new platform - Provided a recommendation based on 4 weeks analysis between Salesforce and Siebel as the CRM system for lead managementVanderbilt Campus Manager and Event Coordinator- Responsible for recruitment events coordination and candidate selection and interviews for all service lines and business units

Self Service Web Portal for Major Telecommunications Company Business Analyst, UI Designer and Project Manager- Assisted and led requirements sessions to gather business requirements for the portal redesign and enhancements and wrote detailed functional requirements including UI specifications based on the sessions for 40+ requirements- Helped the client to greatly reduce call center volume based on added self service features - Coordinated requirements reviews and monitored development progress with offshore team- Created portal mockups using iRise simulation software and reviewed with client stakeholders including the marketing team for signoff- Wrote and executed test cases and ran SQL queries to find and create test data to ensure accurate delivery of the requirements- Managed delivery of 70+ requirements for two on time portal go lives through the SDLC for a team of 12 onshore and 20 offshore resources