Sarah Stegeman Email & Phone Number

Australia

Queensland, Australia

Collaboratively work with the Training Manager to plan, coordinate and manage the training function across 4 hotels, delivering a consistent, quality-driven operation. Managed training needs across all hotels by liaising with Operations Managers, conducting a training gaps analysis and facilitating training sessions. Deliver a number of projects relating.

Queensland, Australia

• Managed the planning, coordination and oversight of the day-to-day operations while acting as the first point of contact for the team to manage enquiries and complaints. Performed a variety of housekeeping activities..
• Exceeded service level targets and received a number of positive feedback from guests and the management team
• Maintained a high level of engagement with the team, creating a positive, trusting team culture

Queensland, Australia

Ensured all rooms were cleaned, sanitised and replenished, before guests arrival. Responded to guests calls for housekeeping problems promptly and courteously. Provided excellent levels of customer service at all times.

Suzhou, Jiangsu, China

Direct responsibility for the security and safety of the campus after business hours, managing all emergencies such as student health, critical incidents, and general campus issues. Worked closely with other departments to uphold and maintain the security of the dormitory.

Northern Territory, Australia

Provided extensive knowledge of menu items and local ingredients, explaining thoroughly to customers. Made recommendations on wines and beverages to the partner with individual meals. Prepared tables in a professional way, allowing for the fine dining experience and maintaining excellent standards of service.

Cincinnati, Ohio, United States

Ensured guests requests/queries were responded to promptly, delivering exceptional customer service. Took food and beverage orders and communicated to the kitchen and bar accurately and promptly. Maintained efficient and safe delivery of all food and beverages. Assisted with the setup, preparation and duties for additional functions.

Cincinnati, Ohio, United States

Personally greeted guests as they entered the establishment, directing them to their table and showcasing the overall experience. Controlled food costs by conducting daily inventory counts, placing weekly food orders, and investigating any discrepancies. Managed all banquet reservations and availability.