- Supported District Manager, 12 store management teams, and regional partners, and served as a liaison between them and the corporate office- Received and resolved customer service issues escalated to the district office- Maintained a conference room and organized district and multi-district meetings- Created and maintained Excel spreadsheets that provided more insight to data available through corporate reports- Coordinated travel and completed expense reports for the District Manager and assisted Regional Partners as needed- Maintained a talent map of full-time positions in the district and helped monitor open job postings for the stores- Created a recognition program to celebrate store successes in sales results and mystery shops- Oversaw the scheduling of local author events for entire district, and assisted in planning and executing events for major authors including Rachel Renée Russell, Mark Levin, Hillary Rodham Clinton, and Brian Kilmeade- Assisted with opening a new store by providing on-site support to District Manager and store management, scheduling grand opening author events, and providing bookseller and barista training to employees- Assisted with closing a store by providing on-site support to store management, handling retention and destruction of store and personnel files, and redistributing supplies and fixtures to other stores in the market

- Planned and executed corporate mandated and store initiated events where attendance could exceed 100 guests including movie and book release events, bookfairs in partnership with local schools and organizations, and three weekly storytimes- Assisted in planning and executing events for local authors and major authors including Kwame Alexander and a large off-site event for Rick Riordan - Planned, executed, and ensured completion of all children’s department projects and product changes- Increased sales by creating store initiated displays that related to new releases, current events, and customer requests- Trained new booksellers on selling children’s books and other products as a certified trainer in the children’s department- Received manager training and assisted the manager on duty as needed during shifts- Drove sales by providing world-class customer service and making product recommendations in all areas of the store including Children’s, digital sales and support, Café, and cashiering- Took ownership of the annual holiday book drive and increased donations from the previous year

- Provided world-class customer service and made product recommendations in all areas of the store including Music, Children’s, Digital, Café, and cashiering- Trained new café servers and booksellers as a certified trainer in Café and at Customer Service- Assisted with restocking and making sure new product was placed on the sales floor