Sarah Hamilton Heller Email & Phone Number

Greater Philadelphia Area

Greater Boston Area

• Deliver and support health and welfare projects encompassing plan management, pricing and renewal work, budget development, and vendor management• Consult clients on the overall impact of Health Care Reform• Responsible for conducting ongoing company and industry analysis to improve HR processes in areas such as benefits management. • Management of upsell pipeline efforts such as conference and event generation, outreach projects such as survey and preliminary strategy analysis• Team coordinator with the business development team • Evaluating different vendor programs and offerings. Renewing vendor contracts; and developing plans to help clients succeed in their total benefits strategy.• Evaluation of best practices and recommendations to implement a culture of health for clients

Greater Boston Area

• Responsible for contract renewal and identifying up sell revenue opportunities for book of business. • Annually renewed 90% of clients.• In FY13, FY14 surpassed team revenue goal by 10% exceeding executive forecasting.• Generated template and instruction process for client questions to standardize responses and reduce response time.• Project management for new extension products and new markets such as: first international client, first client with a program based on segmented employee data.• Manage the product and client lifecycle for 60+ client book of business, including Fortune 500 companies.• Analyzed and made recommendations to executive leadership about product scalability and processes to increase client management efficiency. • Responsible for the design and implementation of new client programs.• Managed a new agile tech development quality assurance process for the company’s 3rd largest client to ensure that new product features released properly.• Designed an efficiency model for managing small clients, identifying bottlenecks and inefficiencies in management process that resulted in leaner more efficient processes for the client management team.

Master Of Business Administration (M.B.A.), Marketing & International Business

Bachelor'S Degree, History

High School