Sarah Thill Email & Phone Number

Saint Paul, MN, US

Serving as a multi-unit leader for corporate and franchise locations.

Minnesota, United States

• Lead a team of Center Directors to drive consistent focus on quality, safety and educational excellence across 12 learning centers serving 800+ families while generating 18M in revenue. Champion initiatives to optimize.
• Recruit, develop, motivate and engage a team of 200 Center Directors, Assistant Directors and teaching staff.
• Added 81 child enrollments in a short 3 months(1.6M in annualized revenue) from October to end of December 2023; #1 in the region.
• Led improvements in safety and educational excellence leading to a 60% improvement in child safety records and 3 Naeyc accreditations in Q4 2023.

Greater Minneapolis-St. Paul Area

• Provided consulting and guidance to 8 McDonalds Franchisees in MN and ND and their teams across more than 100 locations. Fostered quality business relationships with internal cross-functional team members and peers.
• Established and maintained consultative, positive relationships with Franchisees and their teams while providing them with root cause analysis and consistent expert coaching.
• Conducted objective evaluations to analyze restaurant performance across McDonald’s operations’ Brand Standards to best maximize the customer’s experience through quality, service and store cleanliness.

Greater Minneapolis-St. Paul Area

• Selected to consult to and partner with Dunkin’ Brand Franchisees in an emerging regional market encompassing MN and IA. Worked with 11 Franchisees and their teams generating $100M+ to maximize sales and profitability.
• Fostered effective communication with Franchisees by seeking first to understand, providing candid feedback and offering recommendations. Ensured brand compliance with data-driven, individualized coaching and solutions.
• Collaborated with Franchisee to successfully open 20+ new store locations.
• Influenced an underperforming Franchisee to sell their 7-store network leading to positive turnaround of the sites.
• Decreased drive thru speed from 207 to 161 seconds across 21 stores by leveraging a Train the Trainer strategy.
• Influenced improvement in multiple key metric areas in 2020 and 2021 including year over year sales, year over year customer traffic and digital and loyalty growth.

Minneapolis, Minnesota

• Hired into a newly created, business development oriented, corporate position to own customer facing retail services. Managed the P&L and overall operations for the retail, mobile and e-commerce businesses including.
• Developed solutions to improve organizational effectiveness and people capabilities from scratch, including creating all in-store training and standard operational procedure materials.
• Saved +$100K in operational efficiencies that including a shift to an in an internal model for staffing, inventory warehousing and replenishment, e-commerce maintenance and development of promotional materials while.
• Delivered $67K in incremental sales through the implementation of e-commerce and mobile stores.
• Produced an incremental $26K in sales by opening a Jack Links experience inside a NV travel center.

• Provided leadership for 15 company-owned stores and 6 licensed locations generating $18M in sales. Oversaw operations, sales, business expenses, HR, and marketing execution. Focused on developing talent and an internal.
• Turned around underperforming district and improved scorecard to #4 from #18 in 9 months by getting the right GMs and store teams in place.
• Increased attendance at job fairs by 40% through scripted candidate contact and scheduling processes.
• Selected as District Manager Trainer and mentor for new District Managers.

• Lead a team of 3 Executive Leaders, 8 Team Leads and 50+ Team Members in Rochester, MN. Oversaw store’s Food Service and Grocery Departments generating $40M in annual revenue.
• Led yearly performance appraisal process for 200+ employees and allocated payroll store-wide.
• Served as the store development captain and executed the district’s intern developmental program.

• Managed talent development, human resources, succession planning, hiring, payroll and scheduling for store in Rochester, MN with 60 employees.
• Exceeded store’s credit goal by 25% YTD in 2011.
• Implemented merchandise set changes and replenishment processes. Ensured total store visual standards.

• Recruited into a multi-unit leadership role that operated in a start-up environment in Orlando, FL. Successfully led teams of up to 60 employees per location and the talent development of these individuals to achieve.
• Oversaw the opening of 14 stores, including a store in Disney World that opened in a record 30 days.
• Created a labor model with tools that analyzed projected sales and store operational set up to determine staffing hours. Model and tools enabled leadership to look at the business differently.
• Developed and implemented company-wide store training materials, key service standards, operational procedures, and store visual and merchandising standards.

• Quickly promoted from Store Manager to District Training Store Manager to District Manager.
• Ranked consistently in the top 3 DM’s in the region and top 25% in the company.
• Awarded the Region’s District of the Year.