As a part of InAuth's Implementation Services team:Oversaw the creation of a formal process for POCs including creation of internal playbook, customer facing collateral for Sales presentation, and merchant on-boarding materials.Responsible for the establishment of New Hire Orientation. Worked hand-in-hand with clients to ensure InAuth’s product solutions are effectively planned and successfully implemented.Served as the primary contact and liaison between InAuth and assigned client in all matters, including technical integration questions. Provided project management support for the implementation of the first Customer Support Portal. Managed a portfolio of accounts with varying implementations, use cases, fraud strategies and technologies (across both Mobile and Browser platforms).Developed on-line training videos for customer use in setting up specific IDEs for the integration of InAuth InMobile products. Responsible for working along side engineering to be able to provide communication, testing results, and applicable plans to customers as it pertained to annual Operating System upgrades (for Android and iOS).Knowledge, Skills and Abilities: Exceptional oral and written communications skills, excellent interpersonal skills and able to effectively interact with a variety of internal and external audiences, willingness to d do whatever it takes to deliver the highest quality work on behalf of clients.

• Aggressively recruited new businesses to the program demonstrating strong interpersonal skills while working with key decision-makers during contract negotiations • Engaged with prospective partners by deliberately linking their business priorities to the value proposition of our program, tailoring communications and effectively delivering presentations • Accountable for pro-actively managing a portfolio of strategic client partners and maintaining positive partner relationships • Analyzed customer data and made business recommendations in order to maximize the potential of the region• Implemented the use of tools for the tracking of all pertinent account information and sales progress, as well as created weekly pipeline and business metric reporting• Worked cross functionally with internal retail support teams to build scalable selection and onboarding processes to enable rapid expansion

Working on Amazon.com's grocery delivery service, AmazonFresh, as an Account Manager responsibilities included: - Developing and managing the relationships with third-party merchants, helping them to make their products available through our Delivered by AmazonFresh program. - Ownership of accounts, managing them by prioritization of category level opportunities, while working towards maximizing growth and ensuring category-specific profitability goals are met- Providing input into category P&L including development of annual and quarterly planning cycles as well as category-specific metrics and selling points to the Account Representative team to assist in the recruitment of key accountsProficiencies in: Communication, Relationship Building, SharePoint, Excel, Word, PowerPoint, Customer Service

Client: T-Mobile New Store BuildsOversaw the buildout of new retail locations- Review of design drawings and collection/approval of vendor quotes- General Contractor coordination in regards to scheduling, overseeing vendor deliverables - Responsible for controlling cost, staffing, performance of component projects, and ultimate management of the schedule-- approx. $250k budget per projectExisting Store ProjectsAssisted in the management of 5-night open remodels- General Contractor coordination, including evening site visits- Walk through and turnover in the field with client personnel Store ClosuresSoley responsible for the coordinated management of all stand alone decommission across the nation. - Responsibilities included: project budget estimation, coordination with the market as well as vendors and contractors, financial reconciliation and close out of project-- 2010 managed to a $585k-- 2011 managed to a $1.2M budget (completed all projects in both years on time, within scope, and under budget)Financial Closeout for New Retail Store Builds - Duties including: ensuring invoice receipt from vendors, payment by firm, and cost reconciliation to client- Daily client report generation and distribution

Client: T-Mobile- OVP/OVF SME. Duties included: Budget and system management, project funding requests, project close reconciliation, as well as monitoring system use, audit adoption, and training on new processes.Previously in role:Supplier Management. Duties Included: effective time management of Music Installation supplier, as well as Office Supplies, and Back of House furniture items.

Account coordination on Red Lion Hotels and Casey Family Programs accounts.