Sarah Thyssen Email & Phone Number

London, England, United Kingdom

Design and deliver relevant and dynamic hospitality courses to multinational and multilingual employees of all levels in five star luxury hotels across central London. Courses curated to give hotel employees the confidence and language needed to enhance guest engagement and personalise the guest experience. Integrated use of LQA/Forbes service standards, with particular focus on effective communication, emotional intelligence, cultural sensitivity and formal luxury English with authenticity.

London, England, United Kingdom

Madrid Area, Spain

I design and deliver up-to-date, engaging, relevant, industry specific Business English training and coaching for top-level executives working in companies such as Derby Hotels, Hotel Urban, Live Nation Entertainment & TicketMaster, ATL Capital Private Bank, BankInter Private Bank, Telefonica, INECO, MDF Family Office (Wealth Management), MAIO Tax Law, Campo Frio Food Group as well as many private individuals. I occasionally still offer private Cambridge exam preparation courses for individuals and small groups, depending on availability.

Barcelona Area, Spain

I am a freelance private teacher, and give one-to-one, group classes and skype lessons. I specialise in Academic English mostly IELTS and other Cambridge exam preparation courses as well as Business English at companies (IT, hospitality and engineering sectors, to name a few), particularly for special purposes such as interview preparation, sales and negotiation skills, presentations and meetings.

The World At Large

I introduce professional and social non European connections established throughout years of networking in Africa, Asia and Middle East to this successful, multi jurisdiction, private off-shore bank in a tax-free haven.. offering diversified discreet portfolios, financial solutions, investment as well as private equity opportunities, asset management and personalised investment programs.

Cairo Egypt

Developed, designed, marketed and delivered an English Immersion course to expat wives of high profile corporate clients for companies such as Coca-Cola, Santa Fe Relocations and Cairo Relocations.This course was innovative as it not only focused on the necessary language skills required, but also had a strong practical element (introducing recently arrived expats to Moms n Baby/Tots groups, Expat clubs, Gyms, Pediatricians, Shopping Centres, International schools) which greatly helped newcomers to integrate comfortably into the expat community.

Macau China

Organised charity drives to collect toys and clothes for orphanages.Hosted monthly ladies nights for the International Women’s group.

Bangkok Metropolitan Area, Thailand

Successfully helped many Thai post graduates achieve their desired result in the IELTS exam enabling them to study their Masters in the UK, USA or Australia. Co-wrote level entry English exams for Thai Universities. Developed new courses such as 50hr IELTS Writing Skills Course and a 30hr Speak/Write Course. Revamped other language courses.

Dubai Uae

Mainly responsible for developing the Corporate English department and worked closely with the sales team promoting and selling corporate courses. Developed English for Hospitality course which was a resounding success in Emirates Airlines, Shangri-La Hotel, Jumeirah Hotels and Rotana Hotels. IH became a leader in Hospitality English training in the UAE.Specialised in English for Banking at HSBC,and National Bank Dubai; course development and training courses. Headed a team of 15 teachers, in charge of coordinating courses, level testing, teacher recruitment, class observations and feedback, operations and payroll. A member of International House World Organisation for exceptional services in language teaching.

Lisbon Area, Portugal

Responsibilities included business development, public relations, implementing sales strategies, financial reports, presenting courses to companies, needs analysis, level testing, designing course outlines, teacher training and monitoring ongoing language training coursesDeveloped teaching material and taught Business English and ESP courses at companies such as Microsoft, KPMG, Pricewaterhouse, Danone, Ericsson, MSD, BMW, Proctor and Gamble, Tetrapak, Nestle. Prepared professional adults for the BEC Cambridge business exam. Coordinated curricular and extra curricular courses at public and private Portuguese Schools. Specialised in preparing candidates for the FCE and Young Learner exams. Summer School Director for St. Julian’s International and CAISL American International Schools (total 400 students).

Cork Ireland

In charge of an international multilingual new hire reservations team in the European customer contact centre. I ran coaching and feedback training sessions in order to improve call handling, up-selling, customer service and reach sales targets.

Bachelor’S Degree, German And Economics Arts Degree, Pass

Celta Teaching Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor, B Distinction

Higher Diploma, Tourism And Travel Services Management, A Distinction

Coaching Certificate, Life Coaching

Ielts Examiner Training