Sarah Tickner Email & Phone Number

With over five years of experience in various roles at Farm Bureau Insurance of Michigan, I am a Salesforce Business Analyst who is passionate about enhancing business efficiency and customer satisfaction. I hold three Salesforce certifications: Salesforce Certified Associate, Salesforce Certified Administrator and Salesforce Certified Business Analyst, and I have a bachelor's degree in business from the University of Phoenix. I have successfully implemented Salesforce solutions for multiple business units, improving workflow automation, data quality, reporting, and user adoption. I have also coordinated and supported agency operations, providing training, troubleshooting, and feedback to agents and staff. I have strong communication, organization, and problem-solving skills, and I enjoy collaborating with diverse teams and stakeholders to deliver optimal outcomes. I am motivated by Farm Bureau's mission to provide insurance and financial services that protect and improve the lives of Michigan residents, and I am committed to contributing to its growth and success.