Sarah Lewis Email & Phone Number

Las Vegas, Nv, Us

San Diego, California, Us

Managed Social Media Accounts for The University of St. Augustine for Health Sciences- Worked with the marketing team to develop content ideas for Facebook, Twitter, Instagram, and Linkedin.- Created weekly content calendars for the team to review.- Recorded data regarding platform traffic, likes and comments. - Managed client presence on the above platforms. - Created templates and images for client blogs and events.- Scheduled content using Agorapulse- Replied to Facebook and Instagram messages and directed prospective student leads to the appropriate department.

New York, Us

Executive Assistant to Martin Weitzman

Gb

Los Angeles, Ca, Us

Managed Social Media accounts for Little Minds Matter- Created original content (images and videos) for Facebook, Instagram and IG Stories. - Managed various social accounts to maintain brand awareness. - Scheduled content via Hootsuite. - Light community engagement on both accounts. - Successfully increased awareness about early childhood education programs, events and brain-building tips and activities for parents.

Social Media Manager for Elixinol ™ - Created original copy for Facebook, Twitter and Instagram accounts.- Scheduled social content via Hootsuite.

Us

>> Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.>> Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.>> Developed and maintained an alert system for upcoming deadlines on incoming requests and events.>> Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.>> Researched, proposed and implemented vendor services to decrease costs to organization.>> Directed administrative functions for the directors, principals, consultants and key managers.>> Located and attached appropriate files to incoming correspondence requiring replies.>> Distributed company-wide announcements, booked conference rooms and coordinated and created weekly/monthly newsletters.>> Frequently used word processing, spreadsheet, database, and presentation software.Developed and maintained an internal client filing system.

>> Created original copy for Facebook and Instagram accounts.>> Scheduled social content.

>> Maintained up-to-date account distribution information.>> Documented all customer inquiries and comments thoroughly and quickly.>> Coordinated between billing department and customers to resolve problems.>> Responded to all customer inquiries thoroughly and professionally.>> Referred unresolved customer grievances to designated departments for further investigation.>> Entered data promptly and efficiently with a 99% accuracy rate.>> Answered customer questions about product availability and shipment times.>> Accurately logged all daily shipping and receiving orders.

West Coast, Us

>> Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.>> Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.>> Developed and maintained an alert system for upcoming deadlines on incoming requests and events.>> Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.>> Researched, proposed and implemented vendor services to decrease costs to organization.>> Directed administrative functions for the directors, principals, consultants and key managers.>> Located and attached appropriate files to incoming correspondence requiring replies.>> Distributed company-wide announcements, booked conference rooms and coordinated and created weekly/monthly newsletters.>> Frequently used word processing, spreadsheet, database, and presentation software.Developed and maintained an internal client filing system.

>> Worked remotely with 8-10 Optometrists nationwide scheduling their patient's appointments.>> Verified patients insurance eligibility, and obtained authorization.>> Worked with a variety of electronic health record software.>> Personable and energetic customer service.>> Created new processes and systems for increasing customer service satisfaction along with training 2 new employees on a yearly basis.>> Effectively managed a high-volume of inbound and outbound customer calls.Addressed and resolved customer product complaints empathetically and professionally.>> Gathered and verified all required customer information for tracking purposes.>> Defused volatile customer situations calmly and courteously.>> Accurately documented, researched and resolved customer service issues.>> Mastery of customer service management systems and databases.>> Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.>> Referred unresolved customer grievances to designated departments for further investigation.>> Identified chronic customer issues by creating and maintaining customer complaint log.>> Managed high call volume with tact and professionalism.>> Initiated operations improvements to improve overall call center productivity.