Managed Social Media Accounts for The University of St. Augustine for Health Sciences- Worked with the marketing team to develop content ideas for Facebook, Twitter, Instagram, and Linkedin.- Created weekly content calendars for the team to review.- Recorded data regarding platform traffic, likes and comments. - Managed client presence on the above platforms. - Created templates and images for client blogs and events.- Scheduled content using Agorapulse- Replied to Facebook and Instagram messages and directed prospective student leads to the appropriate department.

Executive Assistant to Martin Weitzman

Managed Social Media accounts for Little Minds Matter- Created original content (images and videos) for Facebook, Instagram and IG Stories. - Managed various social accounts to maintain brand awareness. - Scheduled content via Hootsuite. - Light community engagement on both accounts. - Successfully increased awareness about early childhood education programs, events and brain-building tips and activities for parents.

Social Media Manager for Elixinol ™ - Created original copy for Facebook, Twitter and Instagram accounts.- Scheduled social content via Hootsuite.

>> Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.>> Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.>> Developed and maintained an alert system for upcoming deadlines on incoming requests and events.>> Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.>> Researched, proposed and implemented vendor services to decrease costs to organization.>> Directed administrative functions for the directors, principals, consultants and key managers.>> Located and attached appropriate files to incoming correspondence requiring replies.>> Distributed company-wide announcements, booked conference rooms and coordinated and created weekly/monthly newsletters.>> Frequently used word processing, spreadsheet, database, and presentation software.Developed and maintained an internal client filing system.

>> Created original copy for Facebook and Instagram accounts.>> Scheduled social content.

>> Maintained up-to-date account distribution information.>> Documented all customer inquiries and comments thoroughly and quickly.>> Coordinated between billing department and customers to resolve problems.>> Responded to all customer inquiries thoroughly and professionally.>> Referred unresolved customer grievances to designated departments for further investigation.>> Entered data promptly and efficiently with a 99% accuracy rate.>> Answered customer questions about product availability and shipment times.>> Accurately logged all daily shipping and receiving orders.

>> Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.>> Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.>> Developed and maintained an alert system for upcoming deadlines on incoming requests and events.>> Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.>> Researched, proposed and implemented vendor services to decrease costs to organization.>> Directed administrative functions for the directors, principals, consultants and key managers.>> Located and attached appropriate files to incoming correspondence requiring replies.>> Distributed company-wide announcements, booked conference rooms and coordinated and created weekly/monthly newsletters.>> Frequently used word processing, spreadsheet, database, and presentation software.Developed and maintained an internal client filing system.

>> Worked remotely with 8-10 Optometrists nationwide scheduling their patient's appointments.>> Verified patients insurance eligibility, and obtained authorization.>> Worked with a variety of electronic health record software.>> Personable and energetic customer service.>> Created new processes and systems for increasing customer service satisfaction along with training 2 new employees on a yearly basis.>> Effectively managed a high-volume of inbound and outbound customer calls.Addressed and resolved customer product complaints empathetically and professionally.>> Gathered and verified all required customer information for tracking purposes.>> Defused volatile customer situations calmly and courteously.>> Accurately documented, researched and resolved customer service issues.>> Mastery of customer service management systems and databases.>> Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.>> Referred unresolved customer grievances to designated departments for further investigation.>> Identified chronic customer issues by creating and maintaining customer complaint log.>> Managed high call volume with tact and professionalism.>> Initiated operations improvements to improve overall call center productivity.