Sarah Townsend Email & Phone Number

Minnetonka, MN, US

Minneapolis, MN

• Supervise, plan, and assign the daily operation for 80-150 Ramp Agents and Leads
• Perform safety audits, incident reports, shift reports, and any other audits or reports assigned
• Ensure ramp personnel adhere to company and federal safety regulations
• Manage, track, and maintain accountability for all Ramp Agents and Leads
• Conduct safety and shift briefing to ensure staff is organized and informed
• Manage employee uniforms (ordering, inventory management, fulfilling employee uniform requests)

Minneapolis, Minnesota, United States

• Load and unload baggage, cargo, co-mail to and from aircraft and airport baggage areas
• Marshall aircraft to and from gates; directing, assisting, and parking all arriving, departing, and towed aircraft
• Operate ground service equipment safely (e.g. tugs, belt loaders, bag carts, air start units, pushback vehicles)
• Complete forms and paperwork such as load plans and baggage tag sheets
• Receive and review mail and cargo forms for accuracy and initiate corrections as needed
• Perform interior and exterior security searches of aircraft

Eagan, MN

• Review and research claims and correspondence to determine payment liability; including contacting members, other insurance carriers, and attorneys to gather necessary information for claim processing
• Coordinate benefits and payments with auto, homeowners, and workers compensation carriers to ensure proper party pays claims
• Process and adjust claims to reflect proper payment liability within benefits limits

Eagan, MN

• Respond to agent and member inquiries in a timely manner, while providing solutions that utilize all available resources and programs.
• Act as a backup to the Blue Partner/PGA advocates
• Assist members in understanding their healthcare plans, including enrollment, benefit eligibility, claim processing, premium billing, provider network status, and benefit education.
• Review and research customer inquiries for accuracy and communicate necessary changes to appropriate departments for resolution.
• Utilize available resources for conflict resolution during escalated calls with complex issues.
• Support Team Lead with special projects and reduction of correspondence workload

Eden Prairie, Minnesota, United States

• Maintains indoor and outdoor club cleanliness and safety by performing daily maintenance tasks
• Ensure the club space is stocked with supplies, clean, and is up to Life Times standards
• Washes, folds, and stocks member towels and ensures the locker rooms are neat, and orderly
• Ensures the usage of locker room consumables, cleaning products, and chemicals follow the amount prearranged by the department budget
• Responds to member inquiries regarding Life Time products, services, policies and procedures

Eden Prairie, Minnesota, United States

• Assist members with checking into the club, answering any questions they had regarding their membership, the club, and the company
• Assist members with making changes to their membership whether it be an upgrade or downgrade; adding or removing individuals on the membership
• Follow company set cleaning protocols, make sure members were following club rules and addressing any issues that may arise
• During the closing shift I'm responsible for closing the cash drawer and getting bank deposits ready, problem solving any cash drawer issues, and running closing reports.

Eagan, MN

• General office support: answer phones, greet visitors, file paperwork, process incoming and outgoing mail
• Sales support: prepare quotes and reports, enter and track orders, reorder stocked parts
• Accounting support: create and send invoices, apply payments to customer accounts, respond to customer account inquiries

Eagan, MN

• Drive sales through achieving customer satisfaction; answer customers’ questions and make suggestions
• Created and implemented ordering guide while adhering to monthly budget parameters
• Visual merchandising; reorganized stock room and improved efficiency by 85%; made strategic changes to freight flow system improving the efficiency of unloading trucks and stocking the inventory by 75%
• Performed daily store opening and closing procedures including taking deposits to the bank
• Assisted with recruiting and interviewing; new hire on-boarding, trained new hires on company policies, procedures, and job specific tasks
• Reviewed, approved, and submitted payroll

Woodbury, MN

Responsible for salad and dessert stations; prepare food following recipes and portion controls set by restaurant; perform weekly inventory, meat perpetual and portion audits; receive, inspect and put away deliveries. Additional duties as Assistant Manager of Production included helping manage the kitchen staff; run the serving window; work all line.

Minneapolis, MN

Set up, open and cook on all line stations; prepare food to order following recipes and portion controls; receive, inspect and put away deliveries. Invited to serve at the 2012 Minneapolis Food and Wine Show on behalf of Social House. Quickly pushed out high volume of bite sized food; interacted with guests to explain the food, the restaurant and answer.

Eden Prairie, MN

Process incoming shipments; perform visual merchandising tasks; assist customers. Promoted to Sales Support Lead during the 2010 holiday season.

Eden Prairie, MN

Welcome guests; perform check-in and check-out procedures in a professional manner; ensure accuracy of wake-up calls; assist guests and answer questions.

Minnetonka, MN

Process incoming shipments; assist customers with products and purchases; perform visual merchandising tasks.

Minnetonka, MN

Process incoming merchandise shipments; manage and organize stockroom; reorganized stockroom and improved efficiency of finding merchandise and replenishing sales floor displays by 95%; manage impact employees and perform visual merchandising tasks; assist customers with purchases, returns and questions.

Instrument Rating

Private Pilot License

Associate'S Degree, Human Resources Management And Organizational Leadership