I am a Marketing Research and Customer Experience professional with a passion for enhancing data-driven cultures to support and guide strategic decision making. Being customer obsessed, my drive for bringing customer stories to life is founded in knowledge of Research techniques gained through supplier and client side experience, Journey Mapping and Human Centered Design, and a passion for turning data and insights into strategy and action to drive business results. I strive to focus on team and team member development, am natural in leadership positions, encourage others to challenge the status quo, and create a culture of learning and progression. Specialties: Customer insights, customer experience, team management, leadership, customer feedback management, public speaking, marketing research, qualitative and quantitative research methodologies, visual storytelling, journey mapping, human centered design, marketing, statistics, research design, data analysis, data collection techniques, Microsoft Office Suite (Word, Excel, PowerPoint), Tableau, SPSS, presentation skills
Listed skills include Marketing Research, Market Research, Customer Insight, Quantitative Research, and 14 others.