Sarah Tremblay Email and Phone Number

To deliver an exceptional client experience, it is critical to understand the needs of the clients and anticipate what is important for them by recognizing and reacting to verbal and non-verbal cues and adapting to how clients choose to interact. Maximizes every client interaction by delivering helpful, timely and relevant advice throughout the branch• Partners with branch manager to lead retention and growth of existing (business and personal) clients’ business by focusing the team on advice and activities that encourage long-term profitable relationships. Ensures a high level of employee capability and engagement through coaching and sales management, empowering team to reach their optimum performance. • Acquires new clients by developing relationships with RBC and community partners, represents the RBC brand and captures new business opportunities ensuring early anchoring of all new clients. • Lead evolving organizational change using effective communication to create awareness and desire for the reason for change. Supports capability development to ensure employees have the knowledge and ability to execute the change. Follows-up frequently to reinforce adoption.

• Achieving monthly budgets and revenue potentials.• Responsible for recruitment, training and ongoing coaching of Branch Managers and associates. • Support Branch Managers in their development management of other associates.• Monitor and evaluate all financial and regional reports, on a daily and month basis. • Regular reporting of statistical and financial data.• Established goals and performance results for all Branch Managers and Regional Managers. • Created timely and effective action plans to improve results. • Created a personal improvement plan program to asset Regional Manager and Branch Manager to get high performance from associates. • Maintained open communications lines within the team • Motivated teams from 11-15 Branch Managers to achieve success

• Created all training module for The Cash Store Australia, and Policy and Procedures. • Held training conference for the High Performance Leader, collections, and achieving results. • Held Regional Manager meeting and Branch Manager meeting to review the monthly results.

• Achieving monthly budgets and revenue potentials.• Responsible for recruitment, training and ongoing coaching of Branch Managers and associates. • Support Branch Managers in their development management of other associates.• Monitor and evaluate all financial and regional reports, on a daily and month basis. • Regular reporting of statistical and financial data.• Established goals and performance results for all Branch Managers and Regional Managers. • Created timely and effective action plans to improve results. • Created a personal improvement plan program to asset Regional Manager and Branch Manager to get high performance from associates. • Maintained open communications lines within the team • Motivated teams from 11-15 Branch Managers to achieve success