Sarah Umstot Email and Phone Number

In addition to the Training Specialist tasks listed below, I support the organization for communications in the following ways: • Plann, edit, and write internal messaging for a variety of communications mediums, including but not limited to safety updates, leadership team messaging, internal newsletters, and organizational announcements• Maintain our Community Giving program including management of Community Relations• Professionalize internal communications and provide a consistent Pennsy Supply voice• Analyze and improve communications to determine effective methods to deliver information to various audiences• Maintain internal communications protocol around consistency and formatting, layout, and messaging• Create and maintaine communications and branded templates as resources and guides for employee use• Ensure internal brand and voice is consistent in both digital and printed communication tools• Implement employee engagement initiatives, such as feature profiles and other recognition communications • Serve as project lead for several applications including Tyfoom, and Staffbase• Project manage workstreams and external business initiatives• Create social media collateral, advertisements, talent acquisition collateral, and other as needed

• Conduct annual training and development needs assessment, with an increased focus on hourly employees and new hires.• Create training strategies, initiatives, and materials.• Develops training and development programs and objectives complete with materials, tutorials, instructions, and learning resources such as online modules and guides.• Identifies best training method (instructor-led, eLearning, simulation, coaching, etc) to ensure effectiveness.• Training programs included, but not limited to, new hire orientation, onboarding, technical skills development, soft skills development, company policies, product training, quality training, safety training, technology training, teambuilding, etc.• Lead the development, execution, and measurement of capability building programs.• Develop a sustainable business model that supports cross-training for front-line employees.• Design innovation and transformative learning programs and experiences that drive business results.• Partner with internal (L&D) and external stakeholders to deliver training, as applicable.• Contact and utilize outside vendors and resources as needed based on gaps.• Maintain a database of all training materials.• Facilitates employee training and onboarding, as needed.• Research and apply external best practices and innovation within learning and development.• Leverage / integrate technology to enhance the effectiveness of learning offerings for the learner, as applicable.• Partner with business leaders, HR and other key stakeholders to drive training and development agendas.• Conducts follow-up studies of all completed training to evaluate and measure results..• Create innovative, engaging and effective instructional materials with a focus on helping people adopt behavior standards and embrace new processes to complete their daily tasks/responsibilities.

• Create learning curriculum and materials, select appropriate delivery methods and assess training effectiveness, onboarding, assessment and delivery of management performance feedback, employee engagement strategies and the development of training strategies needed for the general workforce and for targeted field and technical areas.• Collaborate to plan, develop and provide sustainable learning, education and staff development plans and programs with metrics, processes and management systems to measure and ensure learning effectiveness.• Provide coaching for the management team, focusing on team development, engagement, leadership behaviors and opportunities for improvement.• Interpret business issues to provide recommendations for the use of internal and external industry leading benchmark practices for learning content design and delivery.• Evaluate training for effective outcomes and develop and implement improvements as necessary to achieve desired results.• Deploy training activities to support identified improvement opportunities, providing training plans, establishing consistent onboarding objectives and expectations and creating standard operating processes.• Coordinate and organize learning materials, multimedia visual aids and other presentation materials.• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.

• Build, acquire and implement developmental programs aimed at increasing internal bench strength and developing a culture of learning. • Development and oversight of employee onboarding/orientation programs. Oversee HR and Production Trainers to ensure the effectiveness of these programs.• Creation and implementation of recognition programs to ensure adherence to strategic business priorities, with a focus on improving culture and employee engagement (ie: Core Cash Boxes, Employee of the Month Program, Translator Program, Internal Promotions). • Assist Safety Supervisor in identifying and leading health and wellness opportunities, structuring policy and advocacy programs supporting positive lifestyle changes in collaboration with benefits providers. • Establish and manage the exit interview process, identifying patterns and trends and providing reporting to Senior Management. • Oversee all functions of employee events, communications and customer service in accordance with company policies, practices and procedures.• Develop and manage an effective employee complaint program to include summary reports on employee comments/concerns and actions taken to resolve issues. • Manage employee relations on a day-to-day basis in accordance to the policies and procedures of the company, maintaining strict confidence regarding personal information and verifying the accuracy of data in HRIS systems (ITCS, UltiPro, S2).• Recording and reporting on a weekly/monthly/annual basis the quantity of training completed within the facility, the number of recognitions completed in excess of the regularly maintained engagement activities and the completion of development opportunities at the Management Level as required by KPI’s.

• Responsible for 3 departments and 90 employees.• Direct processing operations and labor to meet established production and quality standards. • • Monitor and report data relating to line efficiency and productivity. • Establish activities and initiate actions that promote the continuity and balance of processing including: crisis management, grievance resolution, identification of opportunities for improvement (both mechanical and labor related) and planning for/reacting to situational occurrences as they pertain to processing. • Coordinate and integrate with other processing areas within production to ensure balance and support in attaining quality and maintaining productivity. • Selects, organizes, trains, and motivates production labor force to ensure consistent attainment of production schedules at optimum productivity and cost levels.• Ensures effective use of operating methods and procedures designed to eliminate operating problems and to improve product quality.

• Responsible for 9 Departments and 150 people.• Direct processing operations and labor to meet established production and quality standards. • Monitor and report data relating to line efficiency and productivity. • Establish activities and initiate actions that promote the continuity and balance of processing including: crisis management, grievance resolution, identification of opportunities for improvement (both mechanical and labor related) and planning for/reacting to situational occurrences as they pertain to processing. • Coordinate and integrate with other processing areas within production to ensure balance and support in attaining quality and maintaining productivity. • Selects, organizes, trains, and motivates production labor force to ensure consistent attainment of production schedules at optimum productivity and cost levels.• Ensures effective use of operating methods and procedures designed to eliminate operating problems and to improve product quality.

• Mediate progressive disciplines between employees and supervisors, as well as conduct trainings on effective management and leadership skills.• Provide assistance to employees in understanding attendance policies, direct deposits and pay options, benefits programs, payroll, standards of conduct, and daily practices. • Organize and participate in employee engagement. • Manage an attendance points system, tracking employees excused and unexcused absences, serving/keying warnings, up to and including terminations.• Conduct interviews, train supervisors to interview and assist in the new hire orientation onboarding program.• Track anomalies in Human Resource procedure; interpret and analyze data to positively affect attendance, productivity, engagement and turnover. • Facilitate yearly training for hourly and salary employees via the Alchemy Training System.• Complete and manage all S3 voluntary quits and terminations.

• Assisted with customer relations by using excellent written and oral communication skills.• Mediated interdepartmental communication, monitored department trends, calculated and reported financial statements, process varying levels of transactions.• Maintained 6+ year record advising customers in best practices of handling financial transactions.• Increased productivity and efficiency of daily transactions through record-keeping accuracy.• Familiarized new hires and trainees with bank protocol and procedures to ensure success. • Conducted consumer transactions and report branch operations to managers. • Performed administrative and organizational tasks that are imperative to daily operations.• Worked independently as well as part of a team in an effort to streamline tasks.

• Processing and completion of assorted customer transactions• Providing customer account support in person, or via phone• Balancing, ordering, and maintaining branch vault currency• Balancing and maintaining ATM • Respecting and ensuring customer privacy• Ensuring compliance with Federal, State and bank policy• Assisting with customer relations by using excellent written and oral communication skills• Maintaining 6+ year record advising customers in best practices of handling financial transactions• Familiarizing new hires and trainees with bank protocol and procedures• Conducting consumer transactions and report branch operations to managers• Increasing productivity and efficiency of daily transactions through record-keeping accuracy• Performing organizational tasks that are imperative to daily operations• Working independently as well as part of a team in an effort to streamline tasks• Mediating interdepartmental communication, monitored department trends, calculated and reported financial statements, process varying levels of transactions

• Serves customers promptly and efficiently• Maintains healthy customer relationships• Prepares food and drinks to order• Accounts for inventory and sales• Ensures bar is in operating order by stocking, transferring items, and performing upkeep on inventory

• Provided customers with a basic knowledge of herbal remedies and information on new and developing herbs, oils, and combination products that are more specific to customers needs• Managed nightly deposits • Maintained inventory totals and order lists

• Took customer orders, designs, and ideas and created vinyl graphic art using particular graphic design programs• Applied vinyl graphics to customers vehicles, signs, magnets, store front windows, etc... • Organized and maintained invoices and aided in office financial support