Sarah Vanarsdal, Pmp Email & Phone Number

Greater Nashville Area, Tn

Responsible for: • Leading a team of Business Analysts & Project Managers that design & implement salesforce-based technology solutions for new & existing clients, across a $238M revenue-generating client install base.• Successful migration of $13M revenue-generating enterprise client from Microsoft Dynamics toSalesforce CRM, inclusive of: business and technical requirement documentation, processdocumentation, configuring technology and workflows, data mapping and transformation, useracceptance testing, reporting architecture, and issue remediation.• Designing & implementing global ‘Health Check & Remedy’ program across the entire client install base, covering all aspects of client health from sales performance, to technology, to client delight. Root cause analysis of poor health was rolled up into global ‘Remedy’ initiative resulting in an average 5% monthly increase to client health and $230k monthly average ROI.• Close mentoring of 10 direct reports, resulting in a 0% voluntary attrition rate over 1.5 years, 4 Salesforce Admin certifications, and 2 PMP certifications.• Driving ~500k in annual cost savings through timesaving configuration documentation & versioningpractices.• Piloting and implementing pre-sales discovery workshops to help design and sell our solutions.• Program management across a continuously rotating number of ~10 projects.

Nashville, Tn

Responsible for: • Leading a global sales enablement division supporting an enterprise Fortune 500 data-storage client, consisting of 100+ specialists dedicated to generation of maintenance contract quotations, request routing and quality assurance auditing.• Increasing company-wide margin by expanding contractual scope of services to win a $2.5M fixed fee contract with $4.5M variable.• Reducing global division headcount by 20% despite significantly tightened client contractual SLA’s, resulting in 433k annual cost savings.• Improving production efficiency by 100% over 2 years through gamification, tool enhancements, automation, and process efficiency redesign. • Offshoring 20 heads from Nashville to Malaysia center resulting in an unexpected 320k annual cost savings.• Minimizing attrition and maximized leadership development opportunities by strategically creating new roles for critical performers, preventing lost revenue of 200k annually.• Raising contractual Quoted & Response Time SLA’s by 10% and 30% over 1 year resulting in 133k annual bonus for the company.• Proving our value to clients through quarterly business reviews, resulting in three renewed contracts for which I wrote, refined, and negotiated contractual clauses lending to increased performance and profit.• Designing and delivering client-facing reporting and internal performance dashboards tracking SLA and production metrics.

Greater Nashville Area

Responsible for: • Raising Quote Quality by 40% over 2 years, resulting in 66k annual bonus for our company andultimately securing annual client renewal of 2.5M Fixed Fee contract.• Designing & implementing Quality Assurance program to accurately report on quality output andensure continuous improvement of global team.• Building content for Salesforce based knowledge management system consolidating hundreds ofoperational process documents into one end-to-end process, resulting in 10% increase of operational quality output over 1 quarter.• Developing and delivering continuous improvement training for global sales and operations teams (200+ employees) for an enterprise data-storage client.• Designing & implementing workload management queue processes for new internal technology platform supporting client’s sales and operations teams.• Defining business requirements for new Microsoft Dynamics CRM supporting internal sales and operations teams.

Greater Nashville Area, Tn

Responsible for: • Embracing up-sell and cross-sell opportunities to consistently achieve over 125% of quarterly quota.• Consistently forecasted within 10% of bookings attainment.• Contributing to testing, development and training for home grown Sales Cloud CRM.